Question

How long do I have to wait for bank statements to show up? I keep getting this: Your statements haven't come in yet, but we're working on it. Check back in a few days.

Forum|Forum|5 years ago
June 21, 2021
2 replies
0 views

I have verified that my bank is on the list for this to work. I have tried asking support but the person I chatted with had no idea what I was talking about. It has been almost 30 days since we connected to the bank through quickbooks online.

QuickBooks Online

Adrian_A

Hi, office-mountainc.

The system automatically download your latest transactions. In the event that it won't bring up the items, we can try to update the connection between your bank and QuickBooks to refresh its settings.

We can do this by going to the Banking tab and then selecting Banking. Then, click the Update button.

If the same thing happens, I'd recommend reaching out to our Phone Support team so we can investigate the root cause of this issue.

Also, can you tell me the name of your financial institution so I can check on my end for any ongoing investigation about this matter.

Once everything's fine, you can categorize the transactions. Here's an article as your guide: Categorize and match online bank transactions in QuickBooks Online.

Drop a Reply if ever you have other concerns. I'll be around to help you out.

O

office-mountaincAuthor

Adrian A,

I do not believe you understood my question. I am not asking about TRANSACTIONS. I am asking about the Monthly Bank STATEMENTS. There is no connection issue with my bank, I receive the daily transaction without a problem. I am very frustrated as to why can I not find someone that can help with this problem? I have included the message statement from Quickbooks that shows on the screen where it should have a drop down menu allowing me to select which monthly statement I want to reconcile. It has been over 30 days now and I still can't get any help.

G

GlinetteC

Thanks for getting back to us and providing additional information about your banking issues, office-mountainc. Let's work together and figure this out.

To verify, did you receive that message when trying to reconcile an account? If so, I've got some troubleshooting steps to help get rid of the error message.

Try opening your account using a private window to see if this has something to do with the browser issue. You can use any of these keyboard shortcuts:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If you can reconcile an account without getting the message, I suggest clearing your main browser's cache. There are times that your browser is full of frequently accessed page resources, causing QuickBooks Online (QBO) to act strange. Otherwise, use another supported browser as an alternative.

If it's not from reconciling an account, can you please let me know what actions are you performing in QuickBooks when this error occurs? An what's the name of your bank? Any additional details you can provide me will help to ensure a timely solution.

Please reach back out to me here with any additional information on the issue so I can get you taken care of. Thanks for coming to the Community and take care.

L

Laura 13

Hi... it is not intuitive and frustrating for sure, but I figured out the answer to the problem... You need to put in the statement information-- the ending balance and the end of the statement date going back to the statement that had a 0 balance... then reconcile just that month... and then it will allow you to put in the next month's statement ending balance and the statement end date. Hope that helps.

Sign up

Login with SSO

Login to the community

Login with SSO