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neil.wineman@kid
February 5, 2024
Question

How long do voided payments take to appear as such in bill payments?

  • February 5, 2024
  • 1 reply
  • 0 views
We initially issued a vendor payment online, and then vendor requested we pay via credit card after the online payment was processed. QB is issuing a return of the funds (8-10 days), however, QB support said that we should see the bill payment in our portal as "voided", but it still shows paid. How long should I expect to wait to see this payment confirmed as voided in my bill payment screen?

1 reply

M
MichaelaS
February 5, 2024

Thank you for bringing this matter to our attention. I'd like to provide clear instructions on voiding an online bill payment in QuickBooks Online (QBO).

Unsuccessful or bounced-back bill payments in QBO will not be automatically displayed. However, I'd like to walk you through how to void online bill payments. 

Here's how you can manually void an online bill payment:
 

  1. Go to Expenses.
  2. Select the Transaction or Bill payment that you'd like to void
  3. Under the Action tab, Click the dropdown
  4. Choose Void.

After voiding a bill payment, the bill status should change to unpaid or open. To check the transaction status, click on either the bill or bill payment option located at the top-right corner.

To learn how to use QuickBooks Bill Pay for QBO, you can read this article: Learn about QuickBooks Bill Pay.

Let us know if you have further questions about voiding online bill payments by commenting below. I'm sure to get back as soon as possible. Have a great day!

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