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M
mark-theduelinga
January 19, 2024
Question

How may I remove a duplicated entry that has already been invoiced from outstanding credit card items?

  • January 19, 2024
  • 1 reply
  • 0 views
A $580.50 expense was split properly and invoiced to two separate companies.  A person came along and entered the same expense for $540 (wrong amount) and sent two new invoices including this split amount with a markup added to it and it was paid.  QBO gives a warning that I can't delete the (wrong) expense for $540 because it is tied to parts of two invoices.  How do I repair this on parts of the two invoices and collect the funds back?  What do I need to do to do in QBO to allow the duplicated entry for the wrong amount $540 (showing outstanding on the credit card reconciliation) to be removed?   Thank you.

1 reply

M
Mark_AG
January 19, 2024

Hi there, Mark.

 

Let me assist you in handling this duplicate entry in your QuickBooks Online account. To fix this, you'll need to void the two new Invoices, and create two Checks for each company affecting Accounts Receivable, then create two Receive Payment transactions linking the Check and the Unapplied Payments to get a zero amounts received. Finally, delete the wrong expense transaction.

 

Here's how:

 

  1. On the left menu, Go to Sales, then select Invoices.
  2. Find the two new invoices and Void them.
  3. Create the two Checks with the split amount for each company/customer. This serves as the refund for your customers.
  4. Ensure that the categories for each Check is Accounts Receivable.
  5. Select Save.
  6. Create two Receive Payments transaction.
  7. Link the Unapplied Payment and the Check transaction. Ensure that the amounts received will total to zero.
  8. Go to Expenses, then delete the wrong Expense.

 

Finally, you can continue the transaction with the correct amount.

 

You can also consider reconciling an account in QuickBooks Online to ensure the transactions matches your bank statement.

 

If you have further concerns regarding duplicate expenses, feel free to leave a reply below. I'm always here to assist you.

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