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vaura
October 27, 2023
Question

How much does it cost to stop payment on a quickbooks bill pay check that has already been mailed?

  • October 27, 2023
  • 2 replies
  • 0 views
I recently started using the quickbooks bill pay service to send ACH and paper checks. Previously I was using the billpay.com service. I cannot find information on the fees for stopping payment on a check that was already sent. I sent it to the wrong address.

2 replies

Bryan_M
Bryan_M
October 27, 2023

Welcome to the Community space, @vaura.

 

We appreciate you for utilizing QuickBooks Bill Pay. Let me help you clear things up about what to do with the payment of QB Bill Pay check that has been mailed to the wrong address.

 

To make a stop check request, you should do this only before the check is deposited. If the bill payment is in "scheduled" status: Go to the bill payment page, and choose Cancel.

 

Since the bill payment is processed and mailed, we recommend contacting  QBO Live support for this to help you with what to perform and to know if there's a cost for stopping payment on a check that was already sent. Here's how:

 

  1. Click the (?) Help icon.
  2. Select Search. Then, tap the Contact Us option below.
  3. Enter a brief description of your concern, and Continue.
  4. Select either Chat with us or Get a Callback.

 

These are the support hours: Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT
Advanced, any time, any day.

 

For more info about QB Bill Pay, check out this article: Learn about QuickBooks Bill Pay.

 

If you want to learn how to check which bill pay add-on you have, you can read this article:

 

 

Feel free to come back here if you have additional queries about QB Bill Pay. I'll be willing to assist you. Take care and have a good one.

V
vauraAuthor
October 27, 2023

This doesn't answer my question, How much does it cost? what is the fee for stopped payments?

J
JanbonN
October 27, 2023

I appreciate the prompt response, @vaura.

 

I'm here to provide more information on the cost associated with stopping payment.

 

As suggested by my colleague, you should reach out to our support team for further assistance with this matter. They have the necessary tools to accurately determine whether there's a cost involved.

 

After resolving the matter, inform the vendor that the check is voided and use Bill Pay to issue a new payment directly to them.

 

I'm sharing this article on bill pay as an overview. It may be helpful in the future: Learn about QuickBooks Bill Pay.

 

If you have any further questions about QB Bill Pay, please feel free to come back. I'm always here to help. Keep safe.

4
4Gal
October 27, 2023

@vaura 

Another option, you can sign up for a Melio account for free to integrate with QBO.

When you send a check through Melio, voiding it when needed is as simple as follows

1. Find your payment on Melio, click the Void check and resend payment button.
2. Choose how you want to send the new payment then review and confirm the details.
3. That’s it! There are no additional steps or hidden fees.

https://affiliates.meliopayments.com/quickbooks

 

You can get $100 as cashback

https://affiliates.meliopayments.com/cashback

 

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