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M
manish-attreya-o
April 13, 2024
Question

How much does QB charge for invoicing/ payment? Is there a % or max $ cap per transaction?

  • April 13, 2024
  • 1 reply
  • 0 views
I thought the charges were 1% but up to $10 or $15 maximum per invoiced payment. But I just found out that it wasn't the case. It has deducted $71 (invoiced amount $7,100). 
It is a total rip-off.....

1 reply

AlverMarkT
AlverMarkT
April 14, 2024

Yes, there's a percentage capping per transaction for invoice payments, Manish. 

 

You're correct that QuickBooks Payments has 15 USD capping for invoices paid via ACH. However, it would be best to contact our Payments Support Team. This way, they can pull up your account and help you as to why the capping wasn't applied this time. Here's how you can reach out to them:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Ask the community to get help from businesses like yours.
    • Start a chat with a support expert.

 

Support is available from Monday to Friday from 6 AM PT to 6 PM PT. However, if you want to initiate a call, their contact details are within this link: QuickBooks Online with Payments & Merchant Service Center Support. 

 

For future use, refer to this article if you need to refund a customer in QBO: Void or refund customer payments in QuickBooks Online. 

 

We'll be here in the Community if you have further concerns about invoice payment fees in QuickBooks Online. We're committed to offering ongoing support.

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