How to clear accounts receivables from prior years in QB Desktop

Hi there, FMB01. 

Let me share with you some information about clearing Accounts Receivables in QuickBooks Desktop (QBDT).

if you're seeing customers with net zero balances, it is usually caused by an invoice that's not linked to payment or credit. To apply for the credit, here's how:
 

1. Click the Customers tab, then Receive Payments.
2. Enter the customer name in the Received From drop-down.
3. In the Payment Amount field, enter the payment you received from the customer.
4. Press the More button, then Add New Payment Method button.
5. Set up your payment method then click OK.
6. Mark the invoices you want to receive the payment.
7. Hit Save & Close.

However, if no payments aren't showing, you'll need to record them as bad debt and write them off.  

Here's how to add an expense account to track the bad debt:

1. Go to the Lists menu.
2. Select Chart of Accounts.
3. Click the Account menu at the bottom left, then select New.
4. Select Expense, then Continue.
5. Enter an Account Name. 
6. Click Save and Close.

Once done, we can start over to close out the unpaid invoice. 

1. Go to the Customers menu.
2. Select Receive Payments.
3. Enter the name of the customer in the Received field.
4. For the Payment amount, enter $0.00.
5. Select Discounts and credits.
6. In the Amount of Discount field, enter the amount you'd like to write off.
7. For Discount Account, select the bad debt account, and select Done.
8. Click Save and Close.

Feel free to use this link on how to record common customer transactions in QuickBooks Desktop. 

I'll be here if you have other questions about handling your sales transactions in QuickBooks. I'll be here to help. Have a good one!

@FMB01 

If you double-click on the $350.00 on the A/R Aging Summary, then double-click on one of the entries on the A/R Aging Quick Zoom Report, it will pull up the A/R ledger for that customer so you can see where the $350 A/R debit balance comes from.