I can help you with that, usernatasha.
You can write off bad debt for the remaining balance. This way, you'll be able to close the open invoice and zero out the $0.91 customer balance. I'll show you how.
First, you'll have to create an expense account for bad debts:
- Select Accounting from the sidebar menu, then go to Chart of Accounts.
- Click New to create a new account.
- From the Account Type drop-down menu, select Expenses.
- From the Detail Type dropdown menu, choose Bad debts.
- In the Name field, enter “Bad debts.”
- Hit Save and Close.
Then, create a non-inventory item that will hold the bad debt:
- Select Sales from the sidebar menu.
- Go to the Products and Services tab.
- Click New, and then choose Non-inventory.
- In the Name field, enter “Bad debts.”
- From the Income account drop-down, select Bad debts.
- Hit Save and Close.
Once done, you'll need to create a credit memo and apply it to the invoice you want to close. The steps are highlighted in the Steps 4-5 section of this article: Write off bad debt. It also contains the procedures on how to run reports for the uncollectible receivables.
In addition, I've attached a link that will help you manage your invoice, sales receipt, and other sales forms in QuickBooks: Sales transactions.
Do you have any other questions in mind? Feel free to post them in the comment section. I'll be more than happy to help you again.
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