How to confirm if a payment was made, because the invoice amount appears twice, one with + and the other with -

Hello there.

Thank you for your question regarding confirming if a payment was made when you see an invoice amount appearing twice, once as a positive and once as a negative. This can happen for a few reasons, and I'll help you get to the bottom of it and confirm whether the payment was correctly applied.

First, we need to review the specific invoice. Here's how:

1. From your QuickBooks Online dashboard, select Sales from the left-hand menu.
2. Choose Invoices to view your list of invoices.
3. Locate the invoice in question and click on it to view the details.
4. Check the Payment Status on the invoice detail page. Click the Invoice to show its status.

If the invoice amount appears twice, it could be due to an applied payment or incorrectly recorded transactions:

• Look for linked transactions, such as a payment that matches the negative amount you're seeing.
• Confirm that the payment was made and applied to the invoice correctly.
• Find the corresponding payment entry. It should match the invoice total but appear as a payment, reducing the outstanding amount.

On the invoice list page, invoices won't show a negative amount since QuickBooks only allows a positive amount of invoices. It won't show a negative amount even if you link a credit memo to an invoice. However, if you run a Transaction Detail by Account report, you'll see negative amounts to offset the invoice (Accounts Receivable). They should net out to $0 when both are present, indicating the invoice is fully paid.

Additionally, you can also learn how to customize your invoice forms in QuickBooks Online.

I'm here to help if you need further assistance. Our priority is to ensure that your financial records are clear and accurate.