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shwetam-keenesys
June 7, 2021
Question

How to delete/inactive hours and services, under Products and Items?

  • June 7, 2021
  • 1 reply
  • 0 views
When I am trying to make hours and services inactive, it give error 'This product and service can't be made inactive because it is default product or service for sales.

1 reply

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ShiellaGraceA
June 7, 2021

Thanks for posting, @shwetam-keenesys.

 

I'll share the steps on how to inactivate your product/service item. First, make sure the hour item isn't used in your recurring templates or process invoicing. That way, you can inactivate it. Let me guide you on how to check.

 

  1. Go to Gear.
  2. Select Recurring transactions.
  3. Locate the template and then Edit.
  4. Remove the item, then click Save template.

 

Once done, go back to the Products and Services page to inactivate the item. For items used in projects, just go to the Projects tab to remove them.

 

Check out this article for details about product and service items.

 

In case you need help with other tasks in QBO, browse this link here to go to our general topics with articles.

 

Let me know if you have follow-up questions or concerns. I'm always here for you. Take care and have a great day ahead.

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shwetam-keenesysAuthor
June 7, 2021

Thanks for your reply.

I deleted all the templates under Recurring Transactions, still facing the same issue.

 

Please find attachment for your reference.

 

Regards,

Shweta

C
ChristieAnn 11
June 7, 2021

Welcome back to the thread, shwetam-keenesys. I appreciate you for performing the steps shared by my peer above. Since the issue persists, I'll make sure to provide troubleshooting steps to ensure you're able to inactive your product/service items.

 

I recommend logging in to your QuickBooks account using a private browser. Then, try to delete or make the product/service item from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

If the issue continues to occur, I reccomend contacting our QuickBooks Support Team. They have the tools to pull up your account and investigate the cause of why it gives you an error when making hours and services inactive.

 

Please refer to this article to see different information on how the four-item types help you categorize the products and services for better tracking: Change product and service item types in QuickBooks Online.

 

Please let me know how it goes in the comment section below. I'm always here should you have any follow-up questions and concerns. Take care and have a great rest of the day.

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