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folsomtravis
May 8, 2020
Question

How to delete or zero out an unapplied payment

  • May 8, 2020
  • 1 reply
  • 0 views

I have an unapplied $275 payment showing up that shouldn't exist. I think it was caused by the client paying via ACH, then the payment was denied and they asked to pay via a new invoice. It has been a while, so I don't remember the exact details. All the transactions in check register worked out and there was no problem reconciling. How can I either delete or zero out the unapplied payment?

 

Thanks.

1 reply

JessT
JessT
May 9, 2020

Hi  there, folsomtravis!

 

Thank you for taking the time to post today. Let's check your records to see why you have unapplied payments.

 

What you thought is one of the reasons why you have unapplied payments. Other reasons are advanced invoice payments or a paid invoice was deleted. It's a good thing that you're able to reconcile your account, which means we don't have an issue on the bank's side.

 

You can double-click the accumulated amount in the Unapplied Cash Payment account to see the list of transactions. Then, you'll want to go through each of them and delete them if you're sure that they are duplicates or shouldn't be part of your records. However, I strongly recommend backing up your company file first. You can work with your accountant to correct your books if you're unsure about them.

 

On the other hand, keep yourself updated with the latest features in QuickBooks by checking our blogs.

 

Let me know if you have additional questions with your records.

C
clmpacificgreenr
August 14, 2020

Hi There,

how can I do the same in Quickbooks online. I went to the account "unapplied cash payments" but if I run the report it doesn't show any unapplied payments although I have 2 at least in the system I need to get rid off.

Thanks

Markus

 

RenjolynC
RenjolynC
August 14, 2020

Thanks for joining this thread, Markus.

 

I have the steps to help you resolve the Unapplied cash payment in QuickBooks Online. To see the Unapplied cash payment in the report, you'll want to run the Profit and Loss report using the cash method.

 

Here's how:

 

  1. Go to Reports > Profit and Loss.
  2. Select the Report period, and under the Accounting method, choose Cash.
  3. Click Run report.
  4. In the Income section, click the amount for the Unapplied Cash Payment Income.

You will see the details of the unapplied payment in the Transaction Report. To check if the payment matches with an open invoice, you can run the Open Invoices report by following these steps:

 

  1. Go back to Reports and type Open Invoices in the search field.
  2. Select the Report period and click the Run report button.
  3. In the Transaction Type column, locate a transaction listed as a Payment.

If the payment matches an open invoice, you can select the Payment date to open the transaction and select the invoice. Otherwise, follow step 3 in this article: Unapplied cash payment income on your profit and loss.

 

Please let me know how it goes. I'll be around to help you some more. Take care and stay safe.

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