How to enter claim

Let me guide you on how you can enter some of the claims from your vendors and customers, Murt72.

After you've entered the transactions either on a bill or invoice, you can record a refund if there's a need to enter a claim due to any quality issues. However, entering the refund depends on how you record the purchase. To enter a vendor credit, follow the steps below: 

1. Select + New.
2. Select Vendor credit or Receive vendor credit.
3. In the Vendor dropdown, select your vendor.
4. Depending on how you record purchases with this vendor, enter the Category details or Item details. Usually, this is the category, product, or service you’re getting a credit for.
5. Select Save and close.

Once done, deposit the money you got from the refund. Here's how:

1. Select + New.
2. Select Bank deposit.
3. In the Account dropdown menu, select the account where you got the refund.
4. In the Add funds to this deposit section, fill out the following fields.
   • Received from: Select the vendor who gave you a refund.
   • Account: Select Accounts Payable. Important: You need to pick Accounts Payable so you can tie the refund to the vendor credit. This may seem a little strange, but it’s the best way to do this.
   • Payment method: Enter the method your vendor used to refund you.
   • Amount: Enter the amount of your refund.
5. Select Save and close.

Then, use Pay Bills to connect the bank deposit to the vendor credit to keep your vendor expenses accurate. 

1. Select + New.
2. Select Pay bills.
3. Select the bank deposit you just created. You’ll see the amount of the vendor credit in the Credit Applied field. The Total payment should be $0.00.
4. Select Save and close.

On the other hand, if there's a need to record a customer refund, I've added this article that contains different kinds of scenarios on how to record the refunds: Record A Customer Refund In QuickBooks Online.

Furthermore, learn how QuickBooks downloads the latest bank transactions. For more information on how to categorize them, go through this article for your guide: Categorize And Match Online Bank Transactions In QuickBooks Online.

Get back to us if there's anything else that you need help with regarding claims. We're here to help you anytime.