How to fix not being able to add produce/service to an expense?

We'll point you in the right direction to address this situation so you can add products and services inside QuickBooks Online (QBO), @Cheezzie.

Contacting our Customer Care Team would be the best option to get through this. By doing so, they can access your account in a secure environment and conduct further investigation to determine the root cause of the issue. Here's how:

1. Sign in to your QuickBooks Online company.
2. On the top-right corner, select Help (?).
3. Select either Assistant or Search. Depending on what you choose you can click Talk to a human, connect by starting a chat or Get a callback.

To know when the best time is to reach out to our Support Team, please see this page: QuickBooks Online Support.

We're also adding this article if you wish to modify a product or service inside the program: Change product and service item types in QuickBooks Online.

The Community team is only a click away if you have other questions or need help handling products and services inside QuickBooks. Comment below, and we assure you we'll be here to assist you again. Keep safe.