How to issue a refund

That’s right, @FirmFoundationFla. I’m here to share info about processing refunds in QuickBooks Online.

You can use the Refund receipt feature when your customer asks for a refund for items or services. Make sure you didn't enter a credit memo yet to avoid double reimbursement. Also, enter the details accordingly. This way, your books are accurate. I'll show you the steps:

1. Select + New button, then choose Refund receipt.
2. Select the customer you want to refund.
3. Enter the date.
4. Choose which payment method and account you wish to refund the customer from.
5. Add the special order in the Product/Service column.
6. Press Save and close.

Check out this guide for more information: Record a customer refund in QuickBooks Online.

Moreover, there are fees for refunding payment transactions. The charges depend on your pricing plan and transaction type. If you want to charge your customer for it, simply visit this reference for complete instructions: Manually add service fees to invoices in QuickBooks Online.

Fill me in should you need further assistance with this refund process. I’ll be here to help. Have a great day ahead!