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A
aphcb
November 21, 2023
Question

How to prevent customized report from auto-expanding when printing as PDF

  • November 21, 2023
  • 2 replies
  • 0 views

Hi - I have created a Report Group that includes 3 customized reports.  On one of the customized reports I've collapsed some rows, but when I do Print as PDF on the group, the report auto-expands to include all of the detailed rows.  How can I prevent this from happening? 

2 replies

S
SheandL
November 21, 2023

Welcome to the Community, @aphcb.

 

Let me help you with preventing the collapsed row from auto-expanding when printing a PDF.

 

We can perform some basic troubleshooting steps to know whether this issue you're experiencing is browser-caused. We can use these keyboard shortcuts to access incognito or private mode. Here's how: 

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari.
  • Ctrl + Shift + P for Microsoft Edge.

 

Additionally, I recommend clearing your cache to refresh your website preferences for QBO to run correctly. Also, to ensure you have the best experience while using QBO, we recommend using the latest version of your browser and updating your Adobe Acrobat Reader. By doing this, you will get the most out of the QBO platform.

 

For a more comprehensive understanding of your reports, I'm dropping the following articles that you can use in the future: 

 

 

Here in the Community, your experience is our top priority. Don't hesitate to leave a reply if you have further questions regarding printing reports. 

A
aphcbAuthor
November 23, 2023

Hi SheandL,

 

I have tried all of your trouble shooting steps and am still having the same issue.  When I print the single report as a PDF, the report is collapsed correctly.  However, when I print the same report as part of a Group, it auto-expands.  

 
    M
    Mark_AG
    November 23, 2023

    Hi there, @aphcb.

     

    I understand the importance of exporting your customized report group to show only the specific rows. Currently, this is how the system works in QuickBooks Online. Rest assured, we can still achieve your goal by exporting each report as a PDF, converting it to a .docx file, and then grouping them in Microsoft Word.

     

    While this feature is currently unavailable in QuickBooks Online, we encourage you to share your feedback directly with our product engineers, as this will help them identify areas for improvement and enhance the overall user experience. Your input is valuable, and our engineers are dedicated to incorporating your suggestions to provide the best service for everyone.

     

    Here's how:

     

    1. Select the Gear icon and choose Feedback.
    2. Fill in your suggestions in the Feedback field.
    3. Select Next to send it.

     

    Aside from customizing reports, you can also learn how to create and edit management reports in QuickBooks Online.

     

    Feel free to comment below if you have further questions besides the report group that auto-expands when exporting as PDF. The community is always ready to assist you with any concerns. We take every matter seriously and strive to ensure you receive the support you need.

    J
    JanJaw
    March 25, 2025

    I had the same problem.   I could not find the answer using QBO support, however, AI helped.  It said that you cannot print a collapsed report if it is part of a group. So, I ran an individual report and collapsed my chosen accounts, and it printed as I wanted !

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