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elma1
June 27, 2024
Question

How to record receive payment made by someone else different than my client?

  • June 27, 2024
  • 1 reply
  • 0 views
I have several clients.  However, many of them use a third company who made the payments to me.  I record the invoice to my clients'name but how can I record the receive payment? Should I create a record for the third party making the payment? If so, what do I do with the invoice in my client's records? Thanks.

1 reply

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Mark_AG
June 27, 2024

Hi there, Elma.

 

That's a great question! Based on your scenario, you can effectively manage the payments by creating a Receive Payments transaction like you normally do.

 

In this case, it's best to create a Receive Payment transaction to the invoice you recorded with your client's name and add a note in the Memo field implying that the payment is being made by a third party.

 

 

If you include the third-party company in your QuickBooks Online account and transfer a credit from one customer to another, it will cause a discrepancy in your records.

 

Moreover, you can check out this article on what to do if your customers pay you too much: Handle a customer credit or overpayment in QuickBooks Online.

 

Please don't hesitate to reply if you have additional concerns besides recording a payment in QuickBooks Online. I'm here to assist you any time.

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elma1Author
July 1, 2024

Thank you very much, Mark!

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ReymondO
July 1, 2024

Thanks for getting back to the thread, @elma1.

 

I'm glad that the steps provided by my colleague helped you record the payment. 

 

Please know that you're always welcome to post any questions related to QuickBooks on the QuickBooks Community page. We're always here to help you out. Have a rest of the day.

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