Skip to main content
S
sramaraju
May 5, 2021
Question

How to remove multistate charges from my billing : Multistate Support Surcharge***: $24.00 i am using only one state now

  • May 5, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

A
AbegailS_
May 5, 2021

Hi there, sramaraju.

 

Allow me to share some information about multistate charges.

 

If you don't have any filing requirements for other states, you'll have to change the primary work location state of your employees. This way, the program will recognize that you're not filing taxes for the other states. I'll show you how:

 

  1. Click Payroll from the sidebar menu, then go to the Employees tab.
  2. Choose the appropriate employee.
  3. Select the Edit icon on the Profile section.
  4. Edit their address.
  5. Choose Done to save changes.

Once done, you'll need to deactivate your work location in the other states so you will no longer be charged for the multistate support fee.
 

  1. Select the Gear icon.
  2. Choose Payroll Settings.
  3. Under Business Information, select Work Locations.
  4. Choose the work locations you want to deactivate.
  5. Check the box for Mark a work location inactive if you no longer have employees at this site. 
  6. Click Save.

For more details about this topic, you can read this guide: About multistate employment payroll situations.

 

To help you track where your company stands in terms of employee and payroll expenses check this article: Run payroll reports.

 

Don't hesitate to visit us again with all of your QuickBooks-related concerns and questions. The Community is always here to help you succeed.

F
florge
July 2, 2021

I had one out of state employee who was terminated on June 28, 2021.  When can I stop paying the $12 multi-state charge?

thanks. 

F
florge
July 2, 2021

My one out of state employee was terminated on May 28, 2021.  Can i stop the multi-state charges now, or do I need to wait until year end for tax purposes?

JenoP
JenoP
July 2, 2021

Thanks for joining us here, florge.

 

We'd want to make sure that we get this sorted so you're no longer charge for the service that you'll not be using anymore. You can reach out to our Payroll Support Team so they can pull up your account and stop the charges for multistate. Here's how:

 

  1. Click the Help menu in the upper-right hand corner of your QBO account.
  2. Type in "Talk to a human" in the chatbox, then press Enter.
  3. Select Get help from a human.
  4. Click Chat with us or Have us call you. 

 

More details about their contact information are discussed here: Contact Payroll Support.

 

Feel free to check out these articles as well for additional guidance and reference:

 

 

Don't hesitate to reply or reach out to us again if you have other questions. I'd be glad to get back here and help you again. 

B
blane1
June 13, 2023

I have a client that has used QBO since March of 2020.  They have one employee that lives in a neighboring state and have no withholding or filing requirement with that state.  They have been charged multi state fees from the start.  We have been refunded those charges occasionally and always promised it will be fixed and to date it has not.  I have spent countless hours with support trying to get this fixed.  Now I have two more clients in the same situation and cannot get any help with this.  I am so frustrated!!  We are 15 mile from the boarding state and employing someone from the neighboring state happens so often.  Come on QBO get this figured out!  

    M
    metroem
    January 27, 2024

    Did you get any success? I’m still in 2024 are dealing with this issue, no refund has been given, they even told this is the way their system works, and I assume we the customers need to allow them to steal our money just like that.   Yes, also spend many hours trying to make them solve the issue without any success. 

      2
      2ndincommand
      March 20, 2024

      Hi All,

       

      It sounds like QBS Online does not care about their clients' problems because I continue to be charged for the multistate services I am not using, and for a payroll company to advise me to lie on my payroll is crazy. 

      The amount adds up. Do you think that the Consumer Protection Division of the Office of the Attorney General will be willing to help us with this problem?

      Terms & ConditionsAccessibility statement