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May 29, 2024
Question

How to stop "Apply to accept online payments" from coming up when save and sending an invoice?

  • May 29, 2024
  • 1 reply
  • 0 views
How do I stop this forced add from taking over my screen after save and sending an invoice?  When you "x" out of it a NEW duplicate invoice is created with no notification that the original invoice has sent (it has).  It is VERY easy to double bill this way because of an add for a service we do not want.  This has been happening for over a week every time we save and send an invoice.

1 reply

May 29, 2024

Sending invoices without prompting for online payments eliminates additional workloads, MC74. Let me make it up to you by ensuring you get an explanation of why this occurs.

 

I've checked our system, and it shows there's an ongoing investigation (INV-105338) regarding the issue you reported about being unable to decline payment account setup popup after sending invoices. It's the reason why the prompt keeps on appearing.

 

At this time, our engineering team is already investigating what causes this issue to occur. Rest assured that we'll notify you via email or share an update once this popup is resolved. 

 

For us to do that, I recommend contacting our QuickBooks Support Team so they can add you to the list of affected users. Here's how to reach out to them: 

 

  1. Go to the Help menu.
  2. Select the Assistant tab.
  3. Type "contact support" in the chat box and click the Send button.
  4. Select QuickBooks Online Support, then hit Contact Us at the bottom of the screen.
  5. Click Ask about something else, then add a description of your concern or provide INV-105338 as a reference.
  6. Once done, choose the option to contact a representative (via call or chat).

 

Additionally, I've added these resources to help you learn more about the new invoice layout to effectively create the transactions and track the payment once your customer pays you after sending the entries:

 

 

I'm here to assist if you have additional questions or concerns regarding creating and sending invoices in QuickBooks. You can also post here if you want to learn more about other processes in QuickBooks. I'll be happy to help.