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April 12, 2024
Question

I accidentally hit some button and lost all my entries. How do I find them?

  • April 12, 2024
  • 1 reply
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1 reply

April 12, 2024

Hello there, koonsrhonda. 

 

I'm available to assist you in resolving any lost entries you may have in QuickBooks Online.

 

To better assist you, can you please recall which button you accidentally pressed that caused your entries to be lost? Was it a delete button? If so, the most effective solution I can offer is to re-enter the transactions manually. Although this may require some additional effort, it will guarantee the accuracy and completeness of your records.

 

You can use the Audit log feature to make the process smoother. By utilizing it, you can easily retrieve the details of your previous transactions. I'll show you how to accomplish it.

 

  1. Click on the Settings icon.
  2. Choose Audit log.
  3. Click on the Filter option.
  4. On the Filter panel, utilize the available fields to select the desired UserDate, or Events filter to help narrow down the results.
  5. Once you have made your selections, click on Apply.

 

You can find more information regarding this process in the following article: Use the audit log in QuickBooks Online.

 

In addition, you can run basic reports to gain visibility into your business data: Run reports in QuickBooks Online.

 

I would appreciate it if you could update me on this matter so I can provide additional assistance whenever necessary and ensure to get you back on track.