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August 20, 2022
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I am attempting to upload a PDF receipt from my computer file and receive error , "We can't upload this type of file." It is a PDF file.

  • August 20, 2022
  • 1 reply
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Original commenter did not share additional details
Best answer by JessT

Hi dbeesonjmdb-outl,

 

Welcome to the QuickBooks Community! Let's check to see why your file is not recognized as PDF by QBO.

 

We can double-check the file format by right-clicking on it and choosing Properties. Then check the file extension if it's really PDF. If not, please convert it to any of these supported formats: PDF, JPEG, JPG, GIF, and PNG. If it is, we can do the browser troubleshooting steps to check if this behavior is caused by random browser issues.

 

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If private browsing lets you upload your file, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

 

I'm also adding this article for your additional reference: Upload your receipts and bills to QuickBooks Online.

 

Let me know how the steps work for you or if you have more questions about uploading receipts. Take care and enjoy your weekend.

1 reply

JessT
JessTAnswer
August 20, 2022

Hi dbeesonjmdb-outl,

 

Welcome to the QuickBooks Community! Let's check to see why your file is not recognized as PDF by QBO.

 

We can double-check the file format by right-clicking on it and choosing Properties. Then check the file extension if it's really PDF. If not, please convert it to any of these supported formats: PDF, JPEG, JPG, GIF, and PNG. If it is, we can do the browser troubleshooting steps to check if this behavior is caused by random browser issues.

 

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

 

  • Google Chrome: Ctrl + Shift + N.
  • Safari: Command + Shift + N.
  • MS Edge and Firefox: Ctrl + Shift + P.

 

If private browsing lets you upload your file, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

 

I'm also adding this article for your additional reference: Upload your receipts and bills to QuickBooks Online.

 

Let me know how the steps work for you or if you have more questions about uploading receipts. Take care and enjoy your weekend.

September 5, 2022

Thank you so much this worked perfectly!

September 5, 2022

You're most welcome, @dbeesonjmdb-outl.

 

We're glad to know everything went well on your end. We'd like to thank you as well for going through my colleague's suggested troubleshooting procedure.

 

You can always reach out to us if you need any more assistance with handling receipts. We can also answer queries about QuickBooks in particular. Have a great start of the week and take care!