I am having an issue that I cannot get resolved. If I enter an expense or invoice record and try to leave, it keeps reloading the record.

Let me help you fix this issue, Marka. 

Oftentimes, if you run into these problems, this is about browser-related issues. We can perform some troubleshooting steps to fix this. Use the shortcut keys below to access a private window (incognito):

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. After that, you can double-check if it is already working fine.  If so, go to your main browser and clear the cache to fix the problem. Cached files and data can sometimes cause a webpage to reload. Also, some browsers have a setting that can cause a page to reload automatically too. 

On the other hand, if it is still not working, you can switch to another supported browser. 

Furthermore, you may need to record a payment once your customer pays an invoice to connect it to the balance of your accounts. I've added this article for more details: Record Invoice Payments In QuickBooks Online.

Reply to a comment below if you have any questions about invoices. I'll be right here to help.