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tbeceiro
August 16, 2023
Question

I am having issues with my workforce app

  • August 16, 2023
  • 5 replies
  • 0 views

Hi, I am having issues with my workforce app

5 replies

DHeraV
DHeraV
August 16, 2023

Hello there, @tbeceiro. 

 

Could you please provide more details about the specific problem you're facing? This will help me assist you more effectively. 

 

For the time being, let's perform some troubleshooting steps to help isolate issues while using the Workforce mobile application. Let me walk you through the process for a seamless experience.

Here are some quick steps to fix most app-related issues:

 

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    a. Open your device Settings.
    b. select Apps (varies by device).
    c. Choose the QuickBooks app from the list, then select Storage.
    d. Select clear data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

Additionally, this article provides guidance on resolving problems when using the QuickBooks Workforce mobile app: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).
 

Feel welcome to leave a reply if there's anything else or if you have additional QuickBooks-related queries. I'm always available to assist you further if needed.

CPA 24
January 10, 2024

I have been using workforce for months and today when I tried to get in the app it told me that my employer has adjusted the access and won't let me log in.  I've checked with my employer and they haven't made any changes.  How do I get in?

DebSheenD
January 10, 2024

Hello there, @CPA 24.

 

I understand how important it is to have access to QuickBooks Workforce. This enables you to continue viewing your pay stubs. 

 

The message indicates that your account has been revoked. I recommend contacting your employer for further assistance to move past the error. Make sure to ask them to send the QuickBooks Workforce invitation again. Then, follow the steps to log in to the account. 

 

If your client already sent the invite, then you can now accept the invite and sign in to the workforce.

 

  1. Open the invite email.
  2. Select Accept Invitation.
  3. Sign in with your existing user ID and password.

 

You can check this link for reference: What to do if you can't accept client invites in QuickBooks Online Accountant.

 

Moreover, you can visit this reference to learn more about accessing paychecks using QuickBooks Workforce: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

 

Please keep us posted if you require additional assistance managing your Workforce account. We'll be around to provide further help. Keep safe!

scout62016
March 28, 2024

Hi so I’m an employee for a company that uses workforce, I’m supposed to be able to clock in and out and see the schedule on the app but I’m not able too and my company has tried to troubleshoot and fix it but haven’t been able to do so

Bryan_M
Bryan_M
March 28, 2024

You've joined the right thread, @scout62016.

 

I'll gladly help you with how you'll be able to clock in/out and view the schedule in QuickBooks (QB) Workforce.

 

Before anything else, I'd like to thank you and your company for performing troubleshooting steps to fix the issue. 

 

Firstly, let's ensure that your admin or manager grants you the Mobile Time Entry permission to use the Workforce app. If they don't, that might be the reason you're unable to clock in and view the schedule on the app. Here's how:

 

  1. Let your admin your admin go into the web dashboard, and select My Team.
  2. Click the team member profile, then pick Permissions.
  3. Tick the Mobile time entry.
  4. Once you sync, you should be able to start tracking time on the app.

 

For more info, you can read this article: Troubleshoot QuickBooks Workforce.

 

If the issue persists, I recommend contacting QuickBooks (QB) Workforce support. They can help you review your account in a safe environment, check possible errors, and find a fix. 

 

You might want to let your admin or company modify your access in the QB Workforce app. Check out this article: Change QuickBooks Workforce settings and permissions.

 

As always, if you have any other questions about clocking in/out in the QB Workforce app, please reply to this post. We're all very eager to help in any way we can.

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