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james-jebcoconst
February 29, 2024
Question

I am not able to access the invoice to edit once created a window used to pop up now it just turns dark and no window appears. This would be on the iPad Pro application.

  • February 29, 2024
  • 1 reply
  • 0 views
Please bring back the old user interface. This one has bugs all over it. Example when attaching files and going back to look at them the iPad application crashes, QuickBooks should test before releasing this bad update

    1 reply

    G
    GenmarieM
    February 29, 2024

     

    Welcome to the Community space, james.

     

    I am here to share some troubleshooting steps to help you edit your invoice in QuickBooks Online (QBO) using your IOS device.

     

    The issue you're having when trying to edit an invoice can be caused by your app's cache. In the meantime, I suggest clearing your app's cache to free up space and improve performance.

     

    Here's how to clear the app's cache on your iPhone:

     

    1. Tap on the Settings icon and then choose General.
    2. Click on iPhone Storage and choose the QBO app.
    3. Tap on Offload App to remove the app and its data temporarily or tap on Delete App to remove the app and all its data permanently.
    4.  

     

    Moreover, you also customize your invoices in QuickBooks Online. This lets you make quick changes to invoice templates while you're on the go.

     

    I'm always here to help whenever you need assistance managing your invoices. You can enter any queries by clicking the reply button below.

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