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thiago-leite
June 3, 2020
Solved

I am not being able to schedule bill pay. Im already an administrator of the account, but the system does not go through this process. I need someone to fix it.

  • June 3, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by Ashley H

Welcome to the Community, @thiago-leite.

 

We can perform some troubleshooting to see if this is a browser-related cause of why this behavior is happening when you try to schedule bill pay in QuickBooks Online.

 

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

  • Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
  • Safari: Press Command + Shift + N
  • Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to schedule bill pay once again. If it works, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers. If the issue persists, please let me know by leaving me a Reply.

 

I'll keep an eye out for your response! I'm always here to help you in any way that I can. Have a beautiful day.

2 replies

Ashley H
Ashley HAnswer
June 3, 2020

Welcome to the Community, @thiago-leite.

 

We can perform some troubleshooting to see if this is a browser-related cause of why this behavior is happening when you try to schedule bill pay in QuickBooks Online.

 

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

  • Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
  • Safari: Press Command + Shift + N
  • Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to schedule bill pay once again. If it works, then you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers. If the issue persists, please let me know by leaving me a Reply.

 

I'll keep an eye out for your response! I'm always here to help you in any way that I can. Have a beautiful day.

    T
    thiago-leiteAuthor
    June 3, 2020

    Thanks for the help... I tried to work as you said, but still same problem.

    I get stuck in a screen trying to process and it never goes through.

    S
    SirielJeaB
    November 24, 2023

    I understand the importance of managing bills in QuickBooks smoothly, ejlaccounting.

     

    Are you done performing the basic troubleshooting steps? If not, I recommend following the steps outlined by my colleague Ashley H above. If yes, but the issue persists, I appreciate your troubleshooting efforts. It would be best to reach out to our Live Support Team. They have the tools to review your account and further investigate the issue.

     

    Here's how:

     

    1. On your QuickBooks Online, click on Help (?).
    2. Click either tab to get started: Assistant or Talk to human.
    3. Search Contact Us,  then Start a chat with a support expert.

     

    Additionally, you can also use the program to email receipts and bills.

     

    I'm eager to see this matter resolved. Please respond if you need assistance with other bill-related concerns in QBO. The Community space is available 24/7.

    E
    ejlaccounting
    November 24, 2023

    Yes I did all the steps needed. Tried 3 other browsers and used incognito but nothing worked.

      G
      GebelAlainaM
      November 24, 2023

      I appreciate your effort in following the troubleshooting steps, @ejlaccounting.

       

      Since the issue persists, you'll need to get in touch with our QuickBooks Support Team to investigate this further. They have the necessary tools to check your account setup and can create a ticket for investigation if needed. You may follow the step-by-step guide provided by my colleague SirielJeaB in this thread. Otherwise, you can go directly to this website: Contact QuickBooks Support.

       

      I'll be leaving you these articles for future reference in managing bills in QuickBooks:

       

       

      Keep us updated if you have other QuickBooks-related concerns. I'm always here to help you.

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