I am not getting my questions asnwered, the instructions are wrong

Welcome to the Community, Susan. 

I am here to give information about issuing a credit card refund using your QuickBooks Online (QBO) account.

If you plan on giving a refund to your customer. You can utilize this article to provide comprehensive guidelines for different scenarios to ensure your records are accurate: Record a customer refund in QuickBooks Online.

However, if you’re planning on refunding your vendor using your credit card depending on how you record your purchases in your account. You can read this article to learn more about it: Enter vendor credits and refunds in QuickBooks Online.

It would be helpful if you could provide more details about the recipient of your credit card refund. This will enable us to narrow down the issue and provide you with more suitable solutions.

Don’t hesitate to comment below if you have further concerns about giving your credit card refunds using QBO. I’ll be here to assist you at any time.