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userinfo77
February 16, 2021
Question

I am not receiving confirmation emails with a copy of the invoices I send

  • February 16, 2021
  • 1 reply
  • 0 views
I am not receiving confirmation emails with a copy of the invoices I send. I did for the first one I sent and now they're not coming through suddenly and I haven't changed any settings

1 reply

G
GlinetteC
February 17, 2021

We can work together and make this work for you, userinfo77.

 

Once the Email me a copy feature is activated, you should receive your copy of the emailed transactions. Let's check it out:

 

  1. Select Account and Settings from the Gear icon.
  2. Click on Sales at the left pane, then go to the Messages section and check the box beside Email me a copy.
  3. Tap Save, then Done.

You'll then automatically receive a copy of the emailed transactions to your email/Gmail account. 

 

Please let me know if you have any other concerns.

C
cu_out
December 13, 2023

I am not receiving confirmation emails with a copy of the invoices I send. I do have send a copy to me box checked. I spoke with recipient and they have not received anything. Please advise.

F
FateCandylaneT
December 13, 2023

Thanks for coming into this thread, cu_out. I appreciate you letting us know and sharing your concern about email confirmations for the invoices sent to you and your customers. I'll provide details to help fix your query.

 

QuickBooks Online (QBO) requires updates to verify company information entered is in its latest use. If you recently imported QuickBooks Data into QBO, you need to reset your email address. 

 

However, if this doesn't apply, I recommend informing your customers to check their junk and spam folders. If the email is still not found, clear and re-enter your account's email address. To do this:

 

  1. Go to Settings ⚙, then select Account and Settings.
  2. Go to the Company section, then select Edit ✎ in Contact info.
  3. Clear the Company email field and enter the desired address as is, even if it appears correct. (Note: Be sure not to use any extra characters or spaces before, within, or after the address you enter).
  4. Then click Save, and Done.
  5. Send yourself a test transaction.
  6. If you still don't receive the email, try using a different email address that has a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).

 

If the same thing happens, you need to configure the server to accept QuickBooks Online mail host names and IP addresses. This may require you to reach out to your IT expert to help you in following the solution. Refer to this guide for more detailed insights: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

 

For further reference, I'm adding this resource to help you track and record customer paid invoices in your file: Record invoices payments in QuickBooks Online.

 

I'll be looking forward to any questions you may have when managing customer invoices. Just keep me posted below, and I'll make sure to provide further assistance. Keep safe and have a good one!

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