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J
john-pcshost-com
February 5, 2024
Solved

I am told that the QuickBooks Online Payment option for invoices / PDFs is broken with an undetermined fix time from a Support Rep. Is this true?

  • February 5, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details
Best answer by Carneil_C

Thanks for bringing this to our attention, john-pcshost.

 

Upon checking here on my end, I've found out that there are other users who also encountered the same concern with the payment options missing on invoices.

 

With this, you can reach out to our Customer Support Team. This way, they can add you to the list of affected users and update you once there's a fix. 

 

Here's how you can contact them:

 

  1. Go to Help (?).
  2. From the Search tab, click Contact Us.
  3. Please enter your question and select Continue.
  4. Review and Select from the following: Have us call you or Chat with us.

 

For now, you can try the steps below as a workaround. Here's how:

 

  1. Go to the Gear icon and select Account and Settings.
  2. From the Sales section, go to the Invoice payment section, and turn on both Accept credit cards and ACH payments.
  3. Create an invoice, and click on the edit button on the online payment, turn off the Accept credit card on the invoice. Accept ACH payment will stay on.
  4. Save and send.

 

For more information about accepting customer payments for online invoices and in-person sales, feel free to visit this article: Take and process payments in QuickBooks Online with QuickBooks Payments.

 

I'm ready to back you up if you need more help with invoices. I'll keep the thread open so you can comment back. Take care always.

3 replies

C
Carneil_CAnswer
February 5, 2024

Thanks for bringing this to our attention, john-pcshost.

 

Upon checking here on my end, I've found out that there are other users who also encountered the same concern with the payment options missing on invoices.

 

With this, you can reach out to our Customer Support Team. This way, they can add you to the list of affected users and update you once there's a fix. 

 

Here's how you can contact them:

 

  1. Go to Help (?).
  2. From the Search tab, click Contact Us.
  3. Please enter your question and select Continue.
  4. Review and Select from the following: Have us call you or Chat with us.

 

For now, you can try the steps below as a workaround. Here's how:

 

  1. Go to the Gear icon and select Account and Settings.
  2. From the Sales section, go to the Invoice payment section, and turn on both Accept credit cards and ACH payments.
  3. Create an invoice, and click on the edit button on the online payment, turn off the Accept credit card on the invoice. Accept ACH payment will stay on.
  4. Save and send.

 

For more information about accepting customer payments for online invoices and in-person sales, feel free to visit this article: Take and process payments in QuickBooks Online with QuickBooks Payments.

 

I'm ready to back you up if you need more help with invoices. I'll keep the thread open so you can comment back. Take care always.

J
john-pcshost-comAuthor
February 6, 2024

The workaround didn't work for me. Bummer. I do see that some invoices when I view them in Payor View they look correct but when I go to Review and Send it just looks like the PDF attachment w/ no Pay Online button and the default email says  We appreciate your business. Please find your invoice details here. Feel free to contact us if you have any questions.

That's about it. I have tried numerous ways to work around and nothing other than create a private payment for anyone that wants to pay via credit card and of course all the older invoices that I created before August of last year are working fine. That's about when I first noticed it was not working. Never figured it would stay broken for months. 

4
4Gal
February 6, 2024

@john-pcshost-com 

You should have a 3rd party payment processor as the backup.

J
john-pcshost-comAuthor
April 12, 2024

Any update on this issue?

 

John

MsNorthPND18
MsNorthPND18
April 12, 2024

I understand that you need prompt updates on the investigation into QuickBooks Online Payments invoices. Let me share information and steps to assist you, John-PCSHost.

 

After checking on my end, the investigation about the payment option issue has been closed and fixed. You can now continue using the said options for invoices.

 

If you are still experiencing the issue, try our basic troubleshooting steps. Consult this article for further help with browser issues: Troubleshooting browser problems

 

If the basic troubleshooting steps don't solve your issue, you can get in touch with our support team. Our operating hours are from Monday to Friday, 6 AM to 6 PM, and on Saturdays from 6 AM to 3 PM PST. You can contact us at a time that suits you best.

 

In addition, please feel free to check out this article for information about accepting customer payments for online invoices: Take and process payments in QuickBooks Online with QuickBooks Payments

 

Feel free to comment below if you have any concerns regarding online payment options for invoices. I will respond to your questions directly.

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