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hope-frannysfarm
June 2, 2024
Question

I am trying to add product category and it won't let me save as the save button is not available.

  • June 2, 2024
  • 1 reply
  • 0 views
I am trying to set up for total daily sales template. The system is not allowing me to add the category. Is there something I am missing

1 reply

F
FaithA
June 2, 2024

Welcome to the Community, Hope. I can help you add your product category when creating a daily sales template.

 

Before we start, may I ask if there is a specific error promoted on the screen after clicking the Save button? This will help me provide you with accurate steps to resolve the issue.

 

At the moment, let's check if this is a browser-related issue by opening your account on a private browser. Here are these shortcut keys:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If the error is fixed after this, then the issue is caused by your browser. You'll want to clear your regular browser cache and use other supported browsers.

 

Additionally, you can visit these helpful resources for more information on how to edit your products and services:

 

 

Stay in touch with us for updates and more queries on recording daily sales and with QuickBooks in general by replying in the comments. I'll be right here to assist you further. Take care.

    H
    hope-frannysfarmAuthor
    June 3, 2024

    The problem is I don't even have the save button. So there is no error message. The Save Button is not there so it is not doing anything when I type in Daily Sales to add as a new category per the instructions from QBOnline. 

    Thanks

     

      S
      ShangY
      June 3, 2024

      Let me suggest another way to help you access the Save button, Hope.

       

      Based on what you've described, I recommend you to contact our Customer Care Support Team to further investigate the missing button since you're still unable to see it. Here's how:

       

      1. Log in to your QuickBooks Online account.
      2. Choose Help (?).
      3. Select Contact Us and choose a way to connect with us.

       

      • Start a chat 
      • Get a callback

       

      Once you've successfully access the Save button, you can check this article for complete guidance on how to manage your inventory reports in QuickBooks Online: Use reports to see your sales and inventory status in QuickBooks Online.

       

      If you have follow-up questions about adding a product and services in the Sales page or other concerns with any QuickBooks products, please know that we're always here to support you. Have a good one. 

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