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jkei123
March 23, 2024
Question

I am trying to bill a customer for 500 feet of wire. When I pull up the invoice it shows 501 feet, even though I entered 500 when I added the expense to the project.

  • March 23, 2024
  • 1 reply
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1 reply

F
FateCandylaneT
March 23, 2024

Glad you've come to this forum, jkei123. I'm here to help you correct invoice amounts when managing customer sales transactions in your account.

 

I want to make sure we're on the same page. You'll want to consider accessing your company account in a private browser to ensure the program runs without storing cache files and rectify the possibility of a webpage issue. You may use these keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

If the same thing happens, let's review the amounts on the item product information added when invoicing your customer. To do this:

 

  1. Go to the Sales menu and choose the Products and Sevices tab.
  2. Select the item and click Edit under the Action column.
  3. In the Purchasing information section, go to the Cost field and review the amount. Make sure you've entered 500.
  4. Then, click Save and close. 

 

 

Once done, go back to the specific invoice and verify the billed amounts. If the issue persists, make sure to check the Tax column checkbox. Uncheck the item if it isn't taxable. I've added a screenshot for reference.

 

 

Furthermore, you can keep track of and receive your customer-paid invoices to ensure balances on your account are accurate.

 

I'll be available on this thread to provide additional assistance for any added queries when managing transactions in your file. Feel free to reply to this post, so I can get you covered. Keep safe and have a great weekend ahead!

J
jkei123Author
March 24, 2024

That did not help.  Here is my issue with screenshots...

 
I have material entered here with quantity of 500.

Upon clicking Print and Download the Qty changes to 501.  In fact it added one to every single line item.  The quantities should be 500 for all the wire, 1 for the P&S L530-R RCPT and 1 for the P&S L530-P Plg.  It is doing this every time I click Print and Download-it pulls up the invoice to print and adds 1 to every single line item quantity!  Very frustrating when I have invoices I need to get sent out ASAP and they all have the wrong quantities!

 

 

R
RCV
March 24, 2024

We appreciate you for coming back and providing us a screenshot to better isolate the issue, jkei123.

 

The invoice template may be damaged causing incorrect quantity when printing an invoice. We can delete and recreate the invoice template to resolve this. Here's how:

 

  1. Go to the Gear icon and select Custom form styles.
  2. Look for the default template. Under the Action column, click the dropdown arrow and select Delete.
  3. Recreate the template by selecting the New Style and then choosing Invoice.

 

Once done, you can create the invoice again. If the same thing happens, I'd recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Please see the steps below:

 

  1. Click the Help button at the top right corner.
  2. Go to the Search tab, then select Contact Us.
  3. Enter a brief discussion with your concern, then click Continue.
  4. Choose to Have us call you to connect with us.

 

Moreover, you can browse these references to guide you in customizing and adding specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online. For future reference, I've got this helpful resource to learn how to record sales transactions in QuickBooks Online: Record invoice payments in QuickBooks Online.

 

Please feel free to post any follow-up questions here or start a new thread if you need additional assistance down the road. The Community is always available to make sure all your QuickBooks needs are taken care of.

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