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February 16, 2024
Question

I am trying to send an invoice and it's not working. The invoice will not generate, and I am unable to send it by email. Is anyone else experiencing this issue?

  • February 16, 2024
  • 1 reply
  • 0 views
We pay for this service and it seems like a feature that should never be inaccessible.

1 reply

February 16, 2024

Hello there, Erin.

 

I can see the urgency of sending invoices to your clients in QuickBooks Self-Employed (QBSE).

 

As I've checked our records, I see an ongoing issue with other users having trouble sending an invoice. And our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Customer Care Support Team to include you in the list of affected users. Once they add you, expect an email from our engineers for updates. 

 

To reach them, click the ? Help button at the top-right corner of your QBSE account and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

For guidance in filing your taxes in the future, you can visit this article: QuickBooks Self-Employed annual tax guide.

 

Don't hesitate to let me know if there's anything else I can do to help with your invoices. I'm always here to assist. Have a nice day.