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May 9, 2024
Question

I am unable to process credit card transactions with reminder sales receipts. its is killing my business, and Quickbooks support is useless. anyone else seeing same?

  • May 9, 2024
  • 1 reply
  • 0 views
specifically, any time I try to process a payment from a reminder receipt,  it looks like the charge goes through and send the customer the receipt,  but the charge is not processed via the merchant account.   Any help appreciated!

1 reply

May 9, 2024

Glad to have you in the Community, @tracpoint.

 

I understand that processing credit card transactions with reminder sales receipts in QuickBooks Online is crucial for you. 

 

I'm here to help you get the support you need from the appropriate resources. However, as it's not safe to provide sensitive information on a public platform like the Community, I suggest reaching out to our Merchants Services Support Team. They are experts in handling such requests and can request account information, check the payment's status, and investigate why it hasn't been deposited into your account yet.  

 

Additionally, I'm attaching an article that will assist you in managing customer payments for online invoices and in-person sales. Moreover, the article explains how QuickBooks Payments deposits work in QuickBooks Online.

 

 

Please feel welcome to send a reply if there are any additional questions or clarification you have in mind with, tracpoint. Have an awesome Friday!