Skip to main content
N
Neil_123
November 27, 2023
Question

I can no longer access reports

  • November 27, 2023
  • 1 reply
  • 0 views

I just tried to go to Reports on Quickbooks online, and the report link was not working at all. Does anyone know why this is happening?

 

I think this might be the first time I've tried to run a report since the menu items changed order - I guess Quickbooks updated things, and this could be one of the reason behind it not working anymore.

 

Thanks in advance.

1 reply

N
Neil_123Author
November 27, 2023

I opened it again in another window, and now I can open reports. So luckily it was just a temporary glitch.

 

K
KayePe
November 27, 2023

Hi there, Neil. I'm glad to know that you were able to access your reports in QuickBooks Online (QBO).

 

To prevent this issue from occurring again, I suggest clearing the browser's cache whenever you encounter difficulties while working with your business within QBO or using a private or incognito browsing mode. Clearing your browser's cache can help optimize your computer's performance and free up storage space. It will allow you to work seamlessly without any interruptions. See these keyboard shortcuts to open a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

For a detailed step-by-step process in clearing your cache, check out this article: Clear cache and cookies to fix issues.

 

Also, I'm adding this article for reference to help you customize or add more details to your business reports in QBO: Customize reports in QuickBooks Online.

 

You can count me in if you need additional help accessing and managing your reports inside QBO. I'm always ready to assist. Take care, and have a great day.

Terms & ConditionsAccessibility statement