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November 2, 2024
Question

I can no longer view customer's projects. Nothing shows up under the project tab.

  • November 2, 2024
  • 1 reply
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Original commenter did not share additional details

1 reply

JaeAnnC
November 2, 2024

I'll put you in touch with our customer support team to address your concern with projects not showing up in the Projects tab in QuickBooks Online (QBO), Ruth.

 

Upon checking my resources, I've confirmed an ongoing investigation about the missing projects under the customer Project tab. Rest assured, our engineers are making every effort to provide a resolution as soon as possible so you can get back to business.

 

In the meantime, I recommend reaching out to our customer support team so they can include you in the list of impacted users. This way, you'll receive email updates about the status of the investigation.

 

  1. Go to the Help icon.
  2. Enter a brief description of your concern in the search field.
  3. Select Contact Us.
  4. Choose between Chat with us and Have us call you.

 

Additionally, you can invoice your customers for the expenses you incurred when performing the projects.

 

We'll be glad to have you back in this forum if you need further assistance managing your projects. The Community team is here to guide you every step of the way. Stay safe, and have a great rest of the day.