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paulscontracting
February 26, 2024
Question

I can't add or edit existing invoices on the app. It used to work fine and stopped about a month ago. Called customer support...they said use a browser help?

  • February 26, 2024
  • 1 reply
  • 0 views
Using a droid..Samsung Galaxy s22

1 reply

Tori B
Tori B
February 26, 2024

Hi there, @paulscontracting. 

 

Thanks for reaching out to the QuickBooks Community. I hope your day is going great! 

 

Like the web version, the QuickBooks Online app also stores cache. This is to save time when loading repetitive data and images. Over time the files can become outdated and corrupted, causing issues such as the one you're experiencing. I'm including some quick troubleshooting steps that you can use to clear the stored cache and refresh the app's data below. 

 

To clear the cache: 

 

  1. Close and restart the app.
  2. Open your device Settings.
  3. Select Apps.
  4. Choose the QuickBooks app from the list, then select Storage.
  5. Select clear data.
  6. Power down and restart your device again.

 

To refresh the app data: 

 

For Android:

 

  1. Go to Menu ☰, then select More Options ⋮.
  2. Tap Settings, and click Refresh Data.
  3. Tap YES to confirm.

 

That should do the trick. Please let me know if there is anything else that I can assist you with. Take care!

P
paulscontractingAuthor
February 26, 2024

Nope.  I've done that.  I uninstalled the app and reinstalled it. Several times at the insistence of the help desk tier one peeps.

 

I only use this to write estimates and invoice customers.  I only have a phone in the field, no laptop or tablet.  I pay $100 a month and I am sad that 50 percent of QuickBooks usefulness is gone.

 

Help

A
AnneMariee
February 26, 2024

Hello there, paulscontracting.

 

I understand how crucial it is to use the QuickBooks mobile app for invoicing. Let me assist you in making sure you have the necessary access. I will also guide you towards the right direction for support, so you can focus on running your business smoothly.

 

First, ensure you have permission to create and edit invoices on QuickBooks. It's possible that the user role you're assigned to is only limited to certain QuickBooks features.

 

Once you've verified that you have access to the invoicing feature, create or edit an invoice. If the issue persists, I recommend contacting our Customer Care Team once more. This way, they can take note of this issue and start an investigation into why you're experiencing it. 

 

Here's how to reach us through the app:

 

  1. Tap Menu.
  2. Choose Ask QB assistant a question.
  3. You can get quick, personalized answers through the QB Assistant. If you decide you need further help, you can still Talk to a human by typing so.
  4. Give a description of your concern. 
  5. Connect with us.

 

You can check our support hours here: QuickBooks Online Support. The article also contains a specific contact number if you need further help.

 

In the meantime, you can use your device's web browser to create an invoice using the QuickBooks website. 

 

For more info on invoicing, feel free to check out this article: Create invoices in QuickBooks Online.

 

For future use, here's how to receive invoice payments in QuickBooks: Record invoice payments in QuickBooks Online.

 

If there's anything else that I can help you with the app or with invoicing in QuickBooks, please let me know by leaving any comments below. I'll be here to lend a hand.

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