I can't get a new chase cc to show up in qbo. I removed and added but it keeps not showing up when it goes back to qbo where I normally name it. How do I add this?

I know that being able to re-establish the online connection and download your banking transactions automatically is important to you, osusannahs1. I'll share details to answer your inquiry.

Our engineers are currently investigating a reported issue (INV-106111) where some accounts are missing when connecting and syncing data from Chase.

In line with this, we're tracking the number of impacted users so we can provide timely updates. For us to collect your contact details and you to the tracking list, please contact our phone or chat support teams.  Once we've resolved the connection issue, you'll receive email notifications.

Here are the steps on how to contact our support teams:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern and you also want to be added to INV-106111.
6. Choose between Have us call you or Chat.

In the meantime, you have the option to ask for a CSV file from your bank. Then, import it into QuickBooks Online (QBO.

To guide you through this process, please refer to the following articles:

• Format CSV Files In Excel To Get Bank Transactions Into QuickBooks
• Manually Upload Transactions Into QuickBooks Online

Just in case you need more references, I'll provide these banking-related articles as well:

• Exclude A Bank Transaction You Downloaded Into QuickBooks Online
• What To Do If You Can’t Find Downloaded Transactions In QuickBooks Online

As always, please feel free to post any additional questions you may have in the forum, whether they relate to the online banking feature or using QuickBooks for your overall bookkeeping needs. We're just a click away, ready, and eager to provide the support and assistance you require.