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July 22, 2024
Question

I can't post or reply on Community unless I go to the "Help" button on QBO and then when I get a reply I can't reply to that

  • July 22, 2024
  • 1 reply
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1 reply

Tori B
July 22, 2024

Thanks for reaching out, @DecaturInvestor.

 

How's your day going so far? I hope all is well. 

 

You can visit the Community's website, log in, post, or reply. I'm including the direct link to the QuickBooks Community below and some steps to sign in and use the page. 

 

 

1. Once you're on the webpage, click the Sign In button at the top right corner. 

 

 

2. Enter your credentials. 

3. Once you see your profile icon in the top right corner, you can click on the drop-down button to see all your notifications. 

 

 

4. To reply to a thread, simply click on the Reply button located at the bottom of the post. 

 

 

That should do the trick. If you're having issues logging in to the Community, I recommend clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like not signing in to a webpage. You can use this link: Clear cache and cookies which contains the steps to clear the cache. 

 

Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one!