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akslopesideclean
May 10, 2024
Question

I cannot successfully send an Invoice. I am in busy season of my business. "We can't save your invoice right now". I have tried clearing cached data, other browsers, ect.

  • May 10, 2024
  • 1 reply
  • 0 views
This issue started yesterday, and It's making my business look unorganized.  Very frustrating! Unable to send the invoice with the payment link, due to this problem. When I attempt to send the invoice, it says in red at the top; "We can't save your invoice right now. Try refreshing the page and creating the invoice again". I have tried all the tricks (new browser, clearing cache, even used a seperate PC on seperate Wifi). Tried the App, tried using my phone with different browsers. Everything. I've never had this issue before, and need a solution ASAP.

1 reply

R
RCV
May 10, 2024

I can see how hard you tried here to resolve this invoice issue especially since you are busy with your business. I'm here to ensure you'll get past this so you can send your invoices, akslopesideclean.

 

We commend you for performing some troubleshooting steps to get this resolved. Since the same thing happens, we recommend to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this unusual behavior in QuickBooks Self-Employed (QBSE). Here's how to contact them:

  

  1. From the Help icon, click Contact Us.
  2. Enter "talk to a human" then hit Continue.
  3. Finally, choose a way you want to connect with us.
  • Have us call you- this is to get a call from our expert.
  • Chat with us- to start a conversation with a support expert.

 

Additionally, please take note of our support schedule. Our live support is available from Monday to Friday, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT. Once everything is well, you can create and send your invoice to your customers again. Here's how:

 

  1. Go to Invoices from the menu, then select Create invoice.
  2. Choose an existing customer, or create a new one by entering their name, address, and email address.
  3. Decide when you want to be paid and set the date in the Due Date field.
  4. Click Add product & service to add items or services you sold. Enter a description of the service.
  5. Select Flat rate or By hour from the dropdown menu. Or select By item if you're charging for a product. Enter an amount. Then select Add to invoice.
  6. To add more items to the invoice, hit Add work.
  7. When you're ready, select Send invoice to email your invoice. You can also select the arrow and Preview to see what your customer will receive.

 

You can check out this article for more details: Creating invoices in QuickBooks Self-Employed.

 

Please let me know in the comment section if you need help with processing invoice payments or any other QuickBooks-related concerns. You have a good one. 

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