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November 25, 2023
Question

I cant find the money i got paid

  • November 25, 2023
  • 1 reply
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1 reply

November 25, 2023

Thank you for visiting the QuickBooks Community, wendy. Allow me to provide information about the funding time for the customer's payment. I'll also ensure you can find the money and show it in your bank account.

 

QuickBooks typically deposits your first set of payments (sometimes referred to as a batch) within 5 business days. That said, if you're new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set up your merchant account. Once everything is set, we'll deposit customer payments much faster, typically within two business days.

 

If this isn't your first time processing payments using a QuickBooks Payments account, I suggest logging in to your Merchant account. You can then check the status of the customer payments from there to see why the money hasn't yet been placed into your account.

 

Here's how:

 

 

  1. Sign in to the Merchant Service Center.
  2. From the homepage, select Activities & Reports.
  3. Choose Deposits.
  4. Select the date range in the Dates field.
  5. Select Search

 

You can open this article to see extra details: Find out when QuickBooks Payments deposits customer payments.

 

If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. They're the best support group for such inquiries as they can request account information. They can also further verify the status of the payment and investigate why it wasn't deposited to your account yet.

 

In case you need steps on how you can manage invoices in QBSE, you can read this article: Create invoices in QuickBooks Self-Employed.

 

I’ll be around to help if you need further assistance with managing your customer's payments in QBSE. Just add them to your reply below, wendy. Keep safe always!