Thank you for visiting the QuickBooks Community, wendy. Allow me to provide information about the funding time for the customer's payment. I'll also ensure you can find the money and show it in your bank account.
QuickBooks typically deposits your first set of payments (sometimes referred to as a batch) within 5 business days. That said, if you're new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set up your merchant account. Once everything is set, we'll deposit customer payments much faster, typically within two business days.
If this isn't your first time processing payments using a QuickBooks Payments account, I suggest logging in to your Merchant account. You can then check the status of the customer payments from there to see why the money hasn't yet been placed into your account.
If the payment is still not deposited within the given length of time, I'd suggest contacting our Merchants Services Support Team. They're the best support group for such inquiries as they can request account information. They can also further verify the status of the payment and investigate why it wasn't deposited to your account yet.
I’ll be around to help if you need further assistance with managing your customer's payments in QBSE. Just add them to your reply below, wendy. Keep safe always!