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ghreedarthur
August 19, 2020
Question

I changed my email address in my account months ago. However, all my emails about billing, updates, etc., are going to the old account. Why?

  • August 19, 2020
  • 14 replies
  • 0 views
Original commenter did not share additional details

14 replies

AlexV
AlexV
August 19, 2020

Good day, ghreedarthur.

 

We need to make sure that you successfully your email address. You'll want to follow these steps:

  1. Go to the Gear icon and select Intuit Account. This opens the Intuit Account Manager.
  2. From the Sign in and security tab, select the Email Address section.
  3. Make your changes.
  4. When you're done, click Save.

I've added this link for your reference on how to change your email, user ID, or password for QuickBooks Self-Employed. If the emails are still being sent to the old email address, please reach out to our Customer Support Team. That way, they can further check it and see the cause of this behavior.

 

Leave a comment if you have more questions. Have a great day!

ghreedarthurAuthor
August 19, 2020

Yes, as my original comment says: I already changed my email in my account MONTHS ago. It says the correct email now, when I log in. It just doesn't actually send anything to that account. It's still using my old email. 

AlexV
AlexV
August 19, 2020

Thanks for the reply, ghreedarthur.

 

I understand that you really want all the emails to be sent to the updated email address. I suggest contacting our Customer Support Team so they can take a look at it and so they can fix it as soon as possible.

 

I'll be here if you have other concerns. Stay safe!

nvco
September 21, 2022

Having the same problem. All email addresses everywhere in the account were updated weeks ago, but the monthly invoice is still being sent to the old email address.

    DivinaMercy_N
    DivinaMercy_N
    September 21, 2022

    Hello there, @nvco. I'm here to provide additional steps to fix the email address issue when receiving your QuickBooks Self-Employed (QBSE) invoices.

     

    Since you've confirmed that the email address is already updated in your account and still getting the invoice in the old one, I highly recommend reaching out to our Customer Care team. They can pull up your account in a secure environment and verify the information. This will also help them to further investigate the root cause of the problem. Here's how:

     

    1. In your QBSE company file, select the Help menu.
    2. Next, click Contact us.
    3. From the What can we help you with? box, enter your concern, and select Continue.
    4. Then, choose either the Call or Chat option to connect to them. 

     

    Additionally, I got here an awesome resource that you can open to look for references and related articles to use as guides in performing your QuickBooks tasks: QBSE Help page. 

     

    Please let me know how the interaction with the support goes. I'm always here ready to lend a hand if you have any other follow-ups about managing your QBSE account. Feel free to post here again at any time. Have a great day ahead. 

    IAWTFC
    March 23, 2023

    I have found that you have to update your email address in like 5 different places.  1 - Change it under settings, company settings.  2 - Select your name icon in the corner next to the gear icon, go to Manage your intuit account. 3 - Also go to your ProAdvisor profile to change it.  4 - Then go to your team and change your email of yourself.  5 - You should also change it in your merchants account.  

    ghreedarthurAuthor
    March 23, 2023

    I don't have a ProAdvisor or a merchants account. 

    Picea
    September 26, 2024

    I asked Customer Service about this issue and they helped me fix it. I do not know why they won't offer this simple fix in the forum, but here's what they told me:

    Log into: https://merchantcenter.intuit.com/

    Go to Contact info

    Update your email address.

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