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AnneH329
May 18, 2024
Question

I closed my accounts, and called the help desk but am STILL getting a withdrawal from QB. Why???

  • May 18, 2024
  • 3 replies
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Original commenter did not share additional details

3 replies

AbegailS_
May 18, 2024

Hello there,  @Anne11_2. 


I want to ensure that your concern gets addressed.

 

It's possible that the payment network is active and the connection to the QuickBooks business network for your customers and vendors could be triggering the notifications and withdrawals.

 

To better understand the status of your account and the reason for the withdrawals, I recommend contacting our dedicated Payments Team again. They have the necessary tools and expertise to verify your concern. Getting in touch with them will allow for a comprehensive discussion and a thorough investigation into the issue. 

 

Check this article for more details: Learn about the QuickBooks Business Network

 

I'd also encourage you to visit these links about how to export transactions, reports, and other relevant matters. 

 

 

Let me know if there's anything else that I can assist you with. I'll make sure you're all set. 

AnneH329Author
May 20, 2024

Hi - I don’t have customers anymore, and I already closed my self-employed account. Apparently I have 2 accounts: [Removed]. and [Removed]. Both should be closed. Why am I still getting a payment after both accounts are closed? 

FaithA
May 20, 2024

Thanks for returning to this thread, AnneH329. I understand the urgency of knowing where your charges came from and I'm here to ensure you get the proper help you need. 

 

First, let's ensure where the charges are coming from. We can utilize this tool to get more details about Intuit charges to your credit or bank account. Access the tool on this link and fill in the appropriate information asked: Understand Intuit charges on your credit card or bank statement.

 

After this, let's log in to your account manager to verify the status of your subscription. If the charge came from Intuit when your accounts have already been canceled, I suggest we contact the Support Team again.

 

Since the Community is an open forum, this is the best action to take given they have the necessary tools to investigate your account and look at this issue safely and securely. 

 

Here's how we can contact support:

  1. Log in to your QBO company.
  2. Select Help (?).
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Feel free to come back to this thread if you have more queries on subscriptions or QuickBooks in general. I'll be on the lookout for your replies. Keep safe.

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