I created a new invoice template by selecting one of QB presets. I set it as the default, but Print and Download still shows the old template. Any suggestions?

Hi there, hobnobdecor. Let's make sure that you can generate invoices using your new template.

There's a chance the system was unable to use the new default template due to a browser-related technical issue. Problems like cached pages or browser bugs could prevent the template settings from loading properly.

Here are a few troubleshooting tips that may help fix various browser-related problems when using QuickBooks Online:

•  Clear your browser cache and cookies - This removes any outdated files or data that could be causing display issues.
• Try a different web browser - See if the problem persists in a different browser like Chrome, Firefox, etc. This helps isolate browser-specific problems.
• Ensure your browser is updated to the latest version - Outdated browsers can sometimes cause display glitches.
• Disable browser extensions/addons - These can sometimes interfere with page loading.
• Try in incognito/private browsing mode - This eliminates any custom settings as a factor.

After that, print or download a new invoice to check if the system is already using the default template.

In addition to the troubleshooting steps above, here are a couple of helpful articles related to customizing invoices and sales forms in case you might need them:

• Customize Sales Forms By Location In QuickBooks Online
• Add, Customize, Or Remove Logos On Sales Forms

Please feel free to reach back out to the QuickBooks Community if you need any other assistance customizing invoices or managing sales transactions in your account, hobnobdecor. There are always fellow community members here to help.