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info65
January 7, 2019
Question

I deleted the income accounts "billable expense income" and "sales of product income and it re-appeared. 1. Why? 2. How can I keep this from happening again?

  • January 7, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

M
Mark_R
January 8, 2019

Hi info65,

 

I'll be glad to help you hide the income accounts so they won’t reappear on the chart of accounts.

 

When you're trying to delete an account, it will not be removed on the chart of accounts, but it will be shown as "deleted". To hide those deleted accounts, you can filter the chart of accounts. Let me show you how.

 

   1. On the left panel, click Accounting.
   2. Click on the Gear icon above the ACTION column.
   3. Uncheck the box under Other.

 

Please feel free to see the screenshot below for your reference.

For your future reference, you can also read this article about the chart of accounts: Edit Your Chart of Accounts
   
Feel free to leave a comment below if you have any other questions. The QuickBooks Community Team is always here to help.

I
info65Author
January 11, 2019

Thank you for your feedback, however I know how to "hide"/make an account inactive"  These accounts where made inactive and then re-appeared as active when re-opening.

J
JanyRoseB
January 11, 2019

Hello there, @info65.

 

Thanks for getting back to us. I'm here to help sorted this out so you can inactivate your account successfully. 

 

We haven't received any similar reports about this issue and it unusual for the system that the account is still activated when you've already inactivated it. 

 

For the meantime, let's perform the basic troubleshooting steps which is to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage. 

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N

If it works fine with the private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

 

If the issue still persists, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further. 

 

Here's how you can contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support. 
  4. Click Search.
  5. Scroll-down and click Get Phone Number. 

Lastly, I want to ensure I understand about QB mandatory accounts you're trying to hid, so I'd like to ask few more details to narrow things down.

 

Don't hesitate to leave a comment below by clicking the Reply button. Any details you can share for your follow-up question would help me understand the situation. 

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