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October 12, 2024
Question

I don't have rights to view this data; cannot enter payments. I am the owner of the account

  • October 12, 2024
  • 1 reply
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The message is telling me; I don't have rights to view data and to contact my company administrator. I am the owner of the company and the QB account. What can I do?

1 reply

October 12, 2024

I'll help you with viewing your data in QuickBooks Online (QBO), Lisa. 

 

As per checking, we've found that there are similar cases with the error message "We're Sorry! You don't have access rights to view this data. contact your company administrator". With this, I suggest contacting our QBO support team to be added in the list of affected users and receive timely updates via email. 

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
  3. Use the search field to enter your inquiry and search for Help articles, or:
    • Select Contact Us, then select a topic to connect with the right expert.

 

Once everything's fine, you'll want to visit this article and learn about the different types of payroll contacts and how to update them: Change your primary principal, payroll admin, or other payroll contact.

 

I'm here to help with any access-related questions. Just leave them in the comments, and I'll surely respond. Have a great day ahead.