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Exhibitguru
May 16, 2022
Solved

I gave my client a credit memo for overpayment. Now they would like for me to pay them instead. How do I do this?

  • May 16, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by Tori B

Good afternoon, @Exhibitguru. 

 

Thanks for following up with us. 

 

Since you wish to cut a check and replace the credit memo, you can delete the credit memo and create a check, then include a memo on the check stating that you are replacing the credit memo due to the customer wanting the funds back. I've included the steps to do this below. 

 

To delete the credit memo:

 

  1. Locate the credit memo and open it. 
  2. Click on the More button at the bottom of the screen. 
  3. Choose Delete. 

 

 

To create the check:

 

  1. Tap on + New.
  2. Select Check. 
  3. Choose the customer you want to refund from the Payee dropdown.
  4. From the Payment account dropdown, tap the bank account where you deposited the overpayment to.
  5. On the first line of the Category column, select Accounts Receivable.
  6. Enter how much you want to refund in the Amount field.
  7. Fill out the other fields as you see fit, then hit Save and close.

 

You have the option to link the refund check to the overpayment or credit if you wish to not delete the credit memo. You can find those steps in Record a customer refund in QuickBooks Online. 

 

However, before making any changes to your account, please be sure to consult with your accountant. Your accountant will know the best process in recording the data. If you don't have an accountant, don't sweat it. You can find one here in our Resource Center. 

 

Please let me know if you have any questions or concerns. I'll be here every step of the way. Take care! 

1 reply

Candice C
Candice C
May 16, 2022

Good morning, @Exhibitguru. 

 

Congrats on making your first post here in the Community. Let's work together to figure out how you can do this in your QuickBooks Online account. 

 

Before digging further, I'll need some additional information. 

 

How are you paying your customer back? (Example: ACH, check, cash, etc.) 

 

This will help us determine the best route for your business. I'll be waiting for your response!

E
ExhibitguruAuthor
May 16, 2022

Hi Candice, happy Monday!!!

 

Thanks for your reply.  I will be cutting a check for them to replace the credit memo.

 

Andy

Tori B
Tori BAnswer
May 16, 2022

Good afternoon, @Exhibitguru. 

 

Thanks for following up with us. 

 

Since you wish to cut a check and replace the credit memo, you can delete the credit memo and create a check, then include a memo on the check stating that you are replacing the credit memo due to the customer wanting the funds back. I've included the steps to do this below. 

 

To delete the credit memo:

 

  1. Locate the credit memo and open it. 
  2. Click on the More button at the bottom of the screen. 
  3. Choose Delete. 

 

 

To create the check:

 

  1. Tap on + New.
  2. Select Check. 
  3. Choose the customer you want to refund from the Payee dropdown.
  4. From the Payment account dropdown, tap the bank account where you deposited the overpayment to.
  5. On the first line of the Category column, select Accounts Receivable.
  6. Enter how much you want to refund in the Amount field.
  7. Fill out the other fields as you see fit, then hit Save and close.

 

You have the option to link the refund check to the overpayment or credit if you wish to not delete the credit memo. You can find those steps in Record a customer refund in QuickBooks Online. 

 

However, before making any changes to your account, please be sure to consult with your accountant. Your accountant will know the best process in recording the data. If you don't have an accountant, don't sweat it. You can find one here in our Resource Center. 

 

Please let me know if you have any questions or concerns. I'll be here every step of the way. Take care! 

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