Question

I get an error message that invoice is temporarily unavailable.

Forum|Forum|4 years ago
July 14, 2021
4 replies
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Original commenter did not share additional details

QuickBooks Self-Employed

This happened on Monday all day and I get the same message today when sending an invoice. The client see this message and is unable to pay. Why is the system unavailable and client unable to view and pay the invoice?

A

AileneA

Hello, dbpatel1180.

Thank you for reaching out to the community and letting us know about the unexpected behavior you've encountered in QuickBooks.

We haven't received any other reports of an issue, so it's likely that your browser may be causing the error. To verify this, we'll clear the browser's cache and cookies. Your browser stores these files to speed up websites, however can cause issues if not cleared regularly. Clearing them is super easy and takes just a few moments. Choose the browser you use to access QuickBooks Online below to find the steps:

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

Just click the Reply button below if you have any other questions. I'll be here to help. Have a great day and stay safe!

M

mdjd

I am experiencing the same issue where customer is telling me that they are seeing their invoice which has been paid is “unavailable” as shown in screenshot. They have previously for many invoices been able to download it. We have tried clearing the cache but still having issues with the invoice being unavailable. Can you please advise because it is creating a lot of extra work for me to resend invoice PDFs as receipts.
Is there a way to resolve this if we have already tried clearing the cache? Thank you.

D

DB1611

My clients are dealing with this same issue (quickbooks can't load invoice).

(Temporarily unavailable

We appreciate your patience

Try again)

How close are you all to having this resolved?

Please add me to the email update.

Thanks

Jen_D

Thanks for joining the thread and letting us know that you are experiencing this behavior, @DB1611,

I'd like to join this conversation and share some updates about this invoicing concern.

There is an ongoing issue for QBO users being unable to view their invoices online. Our engineers are looking into this now, and they are rolling live updates of the status of the investigation through email.

To add your account to the notification list, we need to have you contact our Support Team. This forum doesn't handle any account-related processes for the security of your account. If you can't reach us during this time, you can request a callback so you won't have to wait on the line. See our support hours here.

Here's how to contact us if you're using QuickBooks Online:

Sign in to your QBO account.
Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Tap the Search tab, then select the Contact Us button and enter your concern in the description box.
Once done, select Call us or Get a callback option.

We ask for your patience while this is still being worked on. If you have other questions or concerns, please let me know in the comment below. I'll be more than happy to help.

A

accounts-cybernet

I use QuickBooks Desktop Premier 2020 edition and have been having this same issue for at least a year (possibly two) now. I have spoken with QB support about this in the past with no resolution.

None of our customers are able to view their invoices via the "View and pay invoice" link, not from Chrome, Microsoft edge, or android devices. I'm not sure about iOS devices, but I don't think it works there either since I have had complaints from countless clients. And yes, I have personally tried clearing history, cookies, and cache. Interestingly enough, I am able to see invoices sent to me from a friend who has QBO.

Today I tried to have QB support team call me. They called me but then there was just silence on the other end of the call. Attempting to chat with them yet again...

LieraMarie_A

Hello, @accounts-cybernet.

While waiting to be connected with the chat support, may I ask if there's a specific error on the customer's end? Have you also tried sending one of the invoices to your email?

Any additional information is appreciated. Looking forward to your response.

A

accounts-cybernet

There are two errors that show up after the view and pay invoice link is clicked and the customer is on the pay invoice page.

The first error message is when trying to view the invoice, "We couldn't load the invoice".

Then when trying to download the invoice. "Invoice temporarily unavailable".

I have recreated this issue as well by sending myself invoices and attempting to view and download.

I have tried various web browsers, other smart devices, clearing history and cache, etc. This has been a constant issue since we started using merchant services a couple of years ago, so I'm pretty sure it's not just a temporary issue.

A

accounting1903

I am working with QB Enterprise 2021 desktop version.

This is still an issue. I am experiencing this same problem today (11/30/22). After sending out invoices 2 days ago i received a message from one of the customers who is trying to pay his invoice, but is getting the same error message on his end. What is weird is that i just sent out a "Payment Link" to another customer and it works perfectly fine so I cannot see how this is a "browser issue". I just need a consisently reliable way for my customers to pay their bills online (so that we can pay ours :-)). When I click the "contact us" link it just takes me to another article, which is how i eventally ended up here. For anyone that has had a fix with this that can share what they did to resolve I would appreciate it.

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