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E
ericrobbinsmedia
June 29, 2024
Question

I got a "Payment received" email confirmation for an invoice last month, it shows as paid in the online system, but I never got the money. What do I do to track it down?

  • June 29, 2024
  • 1 reply
  • 0 views
It shows that the client paid with a different account than usual according to previous records. I've heard this client is low on cash, so I suspect it may have bounced. Would there be any indication on my end if it did? It shows payment received, it's marked as paid, and I just... never got the money in my account. It seems to have vanished with no notification one way or the other. If I didn't keep tight records, I would have no way of knowing a "paid" invoice never put money into my account. I need to rule out that the money has already been taken out of their account and lost in transit somehow before I have an uncomfortable conversation with them to ask for payment again.

1 reply

MariaSoledadG
MariaSoledadG
June 29, 2024

Let me provide a few information about your customer payment so you'll find out why you didn't receive the funds, Eric.

 

We deposit your funds within five business days after your first payment. The first few deposits take a bit longer while we are still in the process of setting up your merchant account. After that, payments will be deposited quickly and will take within two business days. 

 

You can check your deposit speed in the Merchant Service Center to see when a deposit was made. To do so, follow the steps outlined below:

 

  1. Sign in to the Merchant Service Center.
  2. Select the Activity & Reports tab and then All Statements.
  3. Find your most recent statement and select View.
  4. Enter the last 4 digits of your Tax ID number.
  5. View the Date in the Activity Summary. This is the date the deposit was made

 

Also, you'll receive an email from Intuit if you have issues with your customer payments like bounced checks. Check your email settings if you didn't receive an email from us. 

 

However, if confirmed that you didn't receive it, I recommend contacting our Merchant Services Team so they can double-check if the payment made was successful. They have the tools to pull up your account in a secure environment. 

 

Additionally, QuickBooks Self-Employed calculates your federal estimated quarterly tax payments so you'll know what to pay each quarter. To know more about this, read this article for reference: Pay Federal Estimated Quarterly Taxes in QuickBooks Self-Employed.

 

Reply below if you need anything else about your customers' payments. We're here to cover all your concerns.

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