Question

I got a text fraud alert last night. I also have a Hulu charge I didn't make. I can not figure out how to secure my account, stop any other payments, quickbooks isn't ope

Forum|Forum|2 years ago
February 6, 2024
6 replies
0 views

I got a fraud alert that seems fishy its self. I would like to turn off charges debits ect till this is resolved, but can't figure out how to

QuickBooks Online

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GenmarieM

Hello there, @Nhuczko85.

I am here to share some insights about your sudden charges from Hulu.

Phishing, spam, spoofing, and hoaxing emails pose significant security risks. The best way to protect yourself is to be aware and prevent them.

You can review your charges from Hulu and possibly have a monthly subscription that will automatically deduct from your bank. Also, you can use this link to llok up your charge: Lookup your charge.

If you can't find the reason for your charge, I recommend reaching out the Hulu Customer support to help you with this sudden charge.

Moreover, I'm adding this helpful article as your guide to prevent fraudulent activities: Identify suspicious activity, phishing scams, and potential fraud.

Return to this post if you have other concerns about fraud-related in QuickBooks Online. I'll be here to lend a hand.

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Nhuczko85Author

Thank you for the reply. So this is an actual charge to my quick bank account. It's not my charge though. I've never activated my debit card connected to the account or even used the account to pay for anything. It's strictly used for keeping tax money in. Hulu couldn't track the charge down with the information I have from quickbooks. Any thoughts?

K

Kevin_C

Thanks for getting back into this thread, @Nhuczko85.

It's our top priority to secure and keep your account safe. We have a website where you can report phishing emails and other security issues.

Fraud is a common occurrence nowadays, so I appreciate you expressing this concern to us so that we can promote awareness among the other users in this forum. Please be aware that Intuit will only get in touch with you if you have requested a callback from our Support over a problem with your QuickBooks account.

Regarding the number to call our QBO support team, please know that only the numbers located inside the QuickBooks articles are valid numbers to connect with us. See the Can't get signed in? section of this article for their contact details: QuickBooks Online Support.

To handle this properly, I highly suggest reaching out to our Customer Care Team since the Community is a public forum, and we'll need to collect some personal information to pull up your account. They have all the necessary tools to investigate the charges from your account further.

Here's how:

Log in to your QBO account.
Click the ? Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose a way to connect with us.

Furthermore, I recommend browsing this article for you to easily recognize official Intuit correspondence and websites: Identify Suspicious Activity, Phishing Scams, and Potential Fraud.

Please know that I'm just a reply away if you have any other questions about this concern or with QuickBooks. I'm always here to back you up. Stay safe!

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Nhuczko85Author

I have to say I am completely disgusted with my experience getting this handle so far. I was on the phone for over 2 hours this morning, and all I was able to accomplish is getting the security.intuit.con website. She said they'd PROBABLY be able to help me!?!?!? I sent them an email it's been approximately 5 hours and no reply to that...like wtf are you all doing!?!? How was someone able to use my debit card that I've never even activated!?!? This is a problem that originated on your end, and it doesn't seem like you have done much of anything. I did at least get a recording of the lady I was on the phone with the saying that quickbooks would keep my money safe. So I guess if those scammers clean me out quickbooks will be liable to make me whole agian.

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Rea_M

We can imagine how challenging that must be for you, Nhuczko85. We're here to help you resolve this issue.

We're going to submit an internal complaint on your behalf, documenting your comments to the QuickBooks Checking management team. Rest assured that you can always reach out in the Community if anything else comes up.

Please let us know if you have updates related to the case or have any other concerns or questions. We'll ensure to provide the assistance you deserve.

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Nhuczko85Author

Thank you for filing that complaint. I would appreciate it if you updated me on how that proceeds.

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Nhuczko85Author

3.5 hours and it was only in rhe last hour I was told quickbooks has nothing to do with quickbooks checking. That through a bank called greendot. This whole experience has been unacceptable I should not have to feel like i have to turn a recorder on when I call the company that provides my accounting software. Their final solution was to send me a new debit card...my current debit card has never been activated, but yeah ok a new card will clearly secure my account.

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Janetgbrown

New card did NOT fix my ongoing Hulu fraud charges issue. There is something else going on internally.

J

JamesAndrewM

I appreciate you joining the thread and sharing the details of your concern. It is not the experience we want you to have. It is our top priority to secure and keep your account safe.

I recommend contacting our Customer Care Team to handle this situation appropriately. Since the Community is a public forum, only an expert from our support team can gather some personal information to access your account. Our team has all the necessary tools to investigate the charges on your account further.

Here's how:

Log in to your QBO account.
Click the? Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose a way to connect with us.

I'm adding these articles you can use in the future:

Your patience regarding this matter is appreciated. I'm always here to assist you if you have further questions. Please don't hesitate to reach out again. I'm just one post away!

E

emi-friel

Close your account asap ! Your money is not safe !!!! Hulu charges and ALL MONEY IS GONE !!!!

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Nhuczko85Author

The fbi handles this kind of stuff, and there is another government agency that also handles this type of stuff. I'm going to call and see what they say. I think you should too. I am afraid quickbooks and greendot isn't taking this seriously at all. If they're having data breaches or whatever and it's a government insured bank I feel like they'll want to know

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MelroseV

Hi there, Nhuczko85.

I see how this is very challenging on your end. Please know this isn't the kind of service we want you to experience, and I'd like to appreciate how you work hard contacting our support to fix this concern.

Currently, we haven't received any update yet from the QuickBooks Checking management team, but the concerned team will email you about the progress. Also you can contact our Merchant service support if you want to get some updates.

Additionally, let me share these links that will help you in spotting fraudulent activities and keeping your data safe:

Please don't hesitate to reply to this thread if you have any other questions regarding your charges from Hulu in QBO. I'm just around to help.

J

Janetgbrown

In February I got 2 fraudulent charges from Hulu. Quickbooks support cancelled my card and sent me a new one. Money ($2.20) was refunded 14 days later or so. I received the new card in the mail, activated it, and then never used it. Here it is two months later and I just received another fraudulent Hulu charge for $20. Since it's the weekend, I can't contact anybody to deal with it from QuickBooks. I tried contacting green dot Bank but I can't get past it not recognizing the number on my card. I guess I'll wait till Monday. I have not use this card at all tells me that their internal systems are compromised. This $20 charge was not my error or because the numbers got out. This is clearly an issue inside their organization. I have two green bank accounts that it's highly likely. I will have to close if they can't resolve this issue.

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byrdslegal

This has been happening to me since December 2023. I continue to get the same runaround as everyone else...they deactivated my card and gave me a new one but I am still receiving monthly charges from HULU on my DEACTIVATED card.

Hulu does not have any accounts affiliated with me, my name, my card or address.

Green Dot has refused to refund the monies as they said that I "authorized" the transactions.

This smells like a class action suit against both QuickBooks and Green Dot. I will look into the laws and find an attorney who would be happy to help all of us out because this is fraud.

Here's a thread talking about the same issue.

My QuickBooks checking has been hacked 5 times in the last year. : r/QuickBooks

and there are more, MANY more.

QuickBooks is apparently turning a blind eye (and/or in cahoots with this scheme). I want to not use QB or Green Dot by the end of this year because one, the either, or both are using deceiving practices.

I will complain with whomever however many times to get my point across so changes will be made.

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Nhuczko85Author

I have hours of recordings from when i went through it. Let me know if you decide its something that can happen, and ill be right there with you. Oh, and just for you quickbooks reps that are thinking you cant record a conversation without making the other party aware i did:)

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