Question

I got about 40 emails saying my account info was changed in my Quickbooks Money processing account. Nothing has changed. Is this a bug? I don't see any changes.

Forum|Forum|2 years ago
February 25, 2024
9 replies
0 views

I got about 40 emails saying I had changed my account info and I did not- it said my account info was changed in my Quickbooks Money processing account. I was suspicious but I have a strong password and MFA enabled - It does not look like anything has changed but I am suspicious. Has anyone else got these emails?

QuickBooks Online

G

GVersatile

I've been getting the same emails since 4pm PST. Every few minutes! I tried contacting support but of course they're conveniently only open Monday through Friday. I sent an email to the security team with QuickBooks and haven't received a response back.

I changed my password just in case but I too looked through my information and nothing seems to be altered.

Other people have asked the same question that you did and they're getting the same automatic reply from QuickBooks. I have not received any resolution to this and I'm worried that if somehow my account is compromised then my clients are at risk. QuickBooks just had a problem not too long ago with hackers getting into people's accounts and getting clients information, then the hacker created their own account and invoiced those clients out pretending to be the company who is hacked.

I was shocked at how many people are having the same issues and the fact that QuickBooks or their IT team has not addressed it yet is beyond ridiculous and making me second guess using their services any longer.

M

MAnneJ

I can see how significant your credentials are, russell30 and GVersatile. Allow me to provide the necessary information and route you to the appropriate support.

First, we need to check if the email is valid from Intuit. This way, we'll be able to verify that the emails you've received come from Intuit.

After verifying, you'll want to go to this article for your reference so we can report these emails: Identify suspicious activity, phishing scams, and potential fraud if it isn't from Intuit.

Once done, I'd also suggest contacting our Customer Support team, so they'll be able to investigate and address this concern.

Here's how:

Sign in to your QuickBooks Online company.
Select Help (?).
Select either of these tabs:

Assistant tab and select Talk to a human.
Search tab and click on Contact Us to connect with a support expert.

Please know that for Plus, Essentials, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

Additionally, I've added this article on how to conveniently deposit payments into your bank account in minutes: Get instant deposits in QuickBooks Online.

Please don't hesitate to reply to this thread should you need additional assistance if you receive an email in your account. I'll keep an eye out for it. Stay safe.

G

GVersatile

Listen, your AI generated responses are nothing but repetitive and annoying. I've commented on other posts that are having the same issue and you guys keep sending the same responses.

We already went through the email credentials and they're coming from a legit email from QuickBooks. Fix your crap, tighten your security since you have security breaches constantly, and for the love of God- 24/7 customer service with a live person should be offered to all users regardless of their subscription rate. Stop sending your paying customers these automatic replies and have your IT give us all an update on what the is going on.

Yes me too!

I've got them too. They started last night and have kept coming in. I have about 100 now. Not sure what to do. It is so hard to find a real person to talk to.

S

Salty chef

Same here. Just deleted my banking info and cancelled my account. Shame on intuit for not addressing this!!

H

Hutch2020

Since last night I have gotten over 400 emails and counting... I received two just while I was replying to this. So incredibly frustrating.

M

MCW_3

I am over 100 emails at this point.

Wondering if there is any further insight.

Thanks

R

russell30Author

Well it seems like a glitch and not everyones account info is compromised. Shame on Intuit for not having someone 24/7/365 for calls relating to Fraud - shame shame shame. You would think for the millions in processing fees they receive they would do this. Definitely moving away from Quickbooks payments due to this. I am sure we will all get an email on Monday - saying oops sorry! If we are lucky we may get 50 cents or even a dollar for the trouble! haha

O

OceanDeep

Is there any action users should take now (Sunday morning)? I don't see any usual activity in QBO or bank accounts other than email notifications coming in every 5-15 minutes.

M

MB111215

I was having this same issue but it has seemed to stop- anyone else’s stop?

T

TheBookkeeperRepairman

Yes Russel same thing happened to my client starting at 4:00 am this morning they had over 100 emails they were freaking out I too tried to call support - see my response below that I sent to the Intuit response - unbelievable that they do not have 24/7 support for Merchant services accounts - if you find out anything more please keep us up to date. I hope intuit has a large squad of people working tomorrow because they will be receiving a lot of calls

I

I used to have an invoices sho

I understand how this concern has affected your business tasks, @TheBookkeeperRepairman. No worries, we've got your back! We're here to help you review any emails you receive so you can feel safe and secure.

We totally get it - receiving emails from suspicious senders can be concerning. Here are a few indicators to check if you're unsure whether Intuit sent an email:

We'll never request your personal information via email.
Our emails will be sent from an email address that ends with @intuit.com, which also includes @e.intuit.com.
For your safety and security, we assure you that any hyperlink we send you in an email will always lead to a web page with an intuit.com address.

The above-mentioned means you can trust and click on the link without worrying about suspicious or fraudulent activity. We take your privacy seriously and want to ensure you always have peace of mind when interacting with us.

Please visit the website for more detailed information: Identify suspicious activity, phishing scams, and potential fraud.

Additionally, you may visit these articles to help you identify official Intuit correspondence and websites, ensuring the security of your data.

Feel free to ask me anything about account security-related concerns in QuickBooks Online. I'm always here to help you and will check your post around the clock. Have a fantastic day ahead!

H

Hutch2020

None of that is helpful. Stupid generic responses that don’t actually address the issues users are describing.

T

TheBookkeeperRepairman

Was able to talk to someone today at QB Payments - the support person confirmed that there is a glitch that occurred within their systems and that these emails are or were being sent by Intuit.com I had them check my clients accounts and no updates were made to their accounts. The support person explained how to shut off the notifications until the issue is fixed in the intuit system. So they are aware of the issue and are working on it. Just wanted to let everyone the update. Hopefully that helps a little bit.

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