I have a customer that made a payment with their Chase Visa card back in September. We still have not received the money from Chase. Intuit is not offering any assistance

Welcome back to the QuickBooks Community, dougntina. Allow me to provide information about the funding time for the customer's payment. I'll also ensure you'll be able to get the customer's payment.

If you're new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set up your merchant account. Once everything is set, we'll deposit customer payments much faster, typically within two business days.

If this isn't your first time processing payments using a QuickBooks Payments account, you can log in to your Merchant account. You can then check the status of the customer payments from there to see why you're still unable to receive the money from Chase.

Here's how:

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports.
3. Choose Deposits.
4. Select the date range in the Dates field.
5. Select Search. 

You can open this article to see extra details: Find out when QuickBooks Payments deposits customer payments.

However, I still recommend contacting our Merchants Services Support Team. They're the best support group for such inquiries as they can request account information. They can also further verify the status of the payment and investigate why it wasn't deposited to your account yet.

In case you need steps on how you can view all the status of sales transactions like open and paid invoices, you can read this article: View sales transactions in QuickBooks Online.

If you have any other concerns about managing customer payments in QuickBooks, don't hesitate to add them below. I'm always here to help you, dougntina. Take care!