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starriderracing-
February 18, 2024
Question

I have a Mac Pro. When I access Quick Books on Chrome- and am creating or looking at an existing invoice, there is no scroll bar or scroll capability-why?

  • February 18, 2024
  • 1 reply
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1 reply

M
Mark_AG
February 18, 2024

Hi there, @starriderracing-.

 

I'm here to help you resolve the missing scroll bar when you access QuickBooks Online with Chrome. Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. As of now, I can guide you on clearing the cached files on your Chrome to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window.

 

Here are the shortcut keys to go private mode in a browser:

 

For Google Chrome / Microsoft Edge / Opera:
  • Windows: Ctrl + Shift + N
  • Mac: Command ⌘ + Shift + N
For Firefox:
  • Windows: Ctrl + Shift + P
  • Mac: Command ⌘ + Shift + P
For Safari:
  • Shift + Command ⌘ + N

 

If this works, you can proceed to clear your browser's cache and cookies. You can also use other supported browsers like Safari.

 

I'd like to provide this article for your guide as you start QuickBooks Online: Get Started with QuickBooks Online.

 

Let me know if you have any other concerns besides the missing scroll bar in QuickBooks Online. I'm always here to support you.

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