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March 18, 2024
Question

I have been trying to schedule an ACH bill payment this weekend. I keep getting this message: "Payment can’t be scheduled right now" Can anybody tell me what is wrong?

  • March 18, 2024
  • 1 reply
  • 0 views
The secondary message says: "We’re working to fix this issue. Try again in a few minutes."

1 reply

March 18, 2024

Try opening your QBO account on any private/incognito browser. Did you encounter the same error message?

 

March 18, 2024

Hello there, @practice-orzecho.

 

I've got some troubleshooting steps for you to perform to get around the error message you've encountered when trying to this issue when trying to schedule an ACH bill payment.

 

There are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks. To begin, try opening your QuickBooks Online account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

 

If the issue persists after trying out those steps, I recommend reaching out to our Customer Care Support Team. They can look into your account and investigate the issue further. Here's how:

 

  1. From the Search tab, click Contact Us.
  2. Enter your question and select Continue.
  3. Review and select from the following: Have us call you, or Chat with us.

 

For more insights on how to address specific issues related to ACH payments and QBO synchronization, please see this article: Fix Rejected ACH Payments and Fees.

 

I'm still all ears if you need further assistance with your payments. Just add your reply below, and I'll circle back to help you.